Flight Coordinator

**Flight Coordinator**: Lyon, Auvergne-Rhône-Alpes Other

**Job ID** R-43072 **Category** Sales

Operational missions:
Mission 1 : Supporting the Call Centre by completing transportation requests

Effectively completing all transportation requests within 4 hours (wherever possible)

Finding the best flights and pricings for the client in line with their needs

Supporting the call centre and clients with any changes to their flights

The booking of ancillary services

Mission 2 : Administration of both Amadeus and the in-house reservation system

Issuing / reissuing tickets

Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues

Completing scheduled changes within Amadeus and informing the customer

Check no-shows and cancellations

Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements

Accurately programming flights into the in-house reservation system

Mission 3 : Handling group requests efficiently for the Meetings and Events department

Finding effective and cost efficient group flights for the Meetings and Events department

Completing passenger lists and seating requests as per the group’s needs

Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

Mission 4 : Communicating travel information to clients (including schedule changes)

Proactively looking out for notices of airline strikes

Proactively looking out for any potential issues that would affect flights (weather, political situations)

Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

Mission 5 : Assisting the Finance department in the reconciliation of Transport billings.

**Profile**:
Education: Either university graduate or at least 3 years working in ticketing/ travel agency

Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

Skills needed for the job:
Job experience: At least 3 years working in ticketing/ travel agency

Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners

Skills: Sales oriented.

Technical skills (tools ): 3 years of Amadeus - ticketing, reissuing tickets, IT fares, Q administration, High computer literacy

Proactive, entrepreneurial spirit, open-minded, team player.

(Re)active, flexible, accurate & rigorous.

Compensation package:
25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)

Birthdays off

Half day on xmas eve and NYE

3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)

Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year)

Private Healthcare insurance

Pension scheme

40% of office commute costs reimbursed each month

Annual Christmas party and other social events arranged by social committee as well as off-site team building.

Strong internal mobility and development opportunities

**Job Type**: Full-Time, Permanent