Data Center Technician

Il y a 3 mois

Paris, France Infotree Global Solutions Temps plein

**About the Role**:
**Responsibilities**:

- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of issue(s), and replaces faulty components with mínimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
- Follows procedures to communicate, report, and escalate incidents to appropriate Company's Management.
- Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Conducts training on new issue resolution, new technical process & new tools
- Assists in conducting failure analysis on field issues until root cause is determined
- New Product training for Data Center Technicians..
- Assist Data Center Technicians with managing & resolving incidents, ensuring mínimal impact to the customer.

**Requirements**:

- Exceptional server hardware knowledge with deep understanding of all component & system type failures
- Ability to assist in conducting failure analysis on field issues.
- Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management), and validate that company is maintaining customer SLA.
- Proven history in RCA and/or Failure analysis
- Solid experience with IPMI utilization in diagnostics
- Administer software tools (e.g.: diagnostics, tests, FW updates)
- Experience in real-time issue resolution during new deployments.
- Experienced with Windows Server OS & WinPE OS administration.
- Experience with Linux PXE services a plus.
- Basic Linux and Windows scripting experience.
- Network troubleshooting of Layer-1, Layer-2, Layer-3.
- Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP
- Virtual Machine set up and environment configurations.
- Provide timely, detailed, and accurate feedback to the Engineering teams on failures, serviceability of servers, and system integration within the datacenter.

**Minimum Qualifications**:

- 4+ years of experience as a data center technician.
- Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.Scripting experience preferred - PowerShell, Python, Bash.

**Salary**: 22.00€ - 30.00€ per hour

**Experience**:

- CompTIA A+ or CompTIA Server+: 2 years (preferred)
- Data Center Technician: 2 years (preferred)

License/Certification:

- CCNA, MCP/MSCE Certification (preferred)
- France Work Permit? (required)

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