Event Assistant

The European Society of Cardiology (ESC) is a volunteer-led, not-for-profit, medical society. It is an independent, non-governmental organisation.

The ESC is a source of high quality, evidence-based science that pushes the boundaries of cardiovascular medicine. Our members and decision-makers are healthcare professionals who give their time and expertise freely, while continuing their daily, high-paced clinical and/or research work. ESC volunteers are world-renowned experts; their opinions are routinely sought and their papers regularly published and referenced.

The ESC coordinates observational registries, creates clinical practice guidelines, and organises and endorses educational programmes. We disseminate robust and independent science through our congresses, journals and educational digital tools. We’re the voice of the cardiology community when advocating for heart-health policies, regulations and funding.

All of these things enable us to identify cardiovascular trends, address inequalities, share best practices to improve standards of care for patients

**We are**:

- 2,500 volunteers
- 57 National Cardiac Societies / 48 Affiliated Cardiac Societies
- Over 102,000 members

We share the latest in cardiovascular science through:

- 17 journals - including our flagship, European Heart Journal
- 14 congresses - including ESC Congress, the largest cardiology congress in the world
- 80+ webinars per year, numerous courses, and 4 post-graduate programmes in collaboration with leading universities

The ESC employs 200 staff, based in Nice and Brussels, who support ESC volunteers in the development and management of these activities

The European Society of Cardiology (The ESC) based in Sophia Antipolis wishes to welcome **2 trainees **for a 6-month period as from **the 4th March to the 2nd September 2023**.

The Registration service in the Delegate and Member Services Team has opened 2 internship positions. Each position provides a great opportunity to gain experience working for a leading international Healthcare Association, delivering first class congresses and events to a worldwide audience of Healthcare Professionals.

An opportunity to gain experience delivery B2B or B2C registration, an important business element of event delivery in the Healthcare sector. These roles are a pivotal position for the working of the agency/Industry/Congress provider relationship and to ensure participant loyalty by ensuring a smooth and consistent participant experience.

A customer service orientated role, responsible for supporting individual participants (Healthcare Professionals) or for Group registration and Exhibitor registrations. The ability to listen to the customer, to understand and resolve problems is important in these roles.

**Major duties**:

- Being a sales administration with the issuing of orders and invoices when needed, as well as other administrative activities e.g. (issuing Visa letters and Certificates of Attendance)
- Contribute with ideas and suggestions for process improvements.
- Being a back-up other team members and cover their activities when needed.

90% pre-congress work (office based) 10% onsite at congresses (e.g. at Registration Helpdesk)

These roles may be required to travel for congresses including the ESC Congress (30 august to 2 September 2024)

**Profile**: You are currently at Business or Event School (From BAC+3 to BAC+5) and you are interested in customer service, events sector, healthcare industry, so join us
- Confident communicator (oral and written)
- Fluent in spoken and written English and other languages are an asset
- Customer oriented, friendly
- Personal organisation skills
- Good listener and Team Player
- Ability to work with processes and deadlines and prioritise tasks

**What will he/she learn?**
- Continuous training on different tools and activities
- Experience modern work environment and complex corporate culture
- Intensive introduction to multi-level customer service/relations
- Exposure to International business

**Conditions**:

- Internship 35h
- No remote working
- Restaurant vouchers + mutuelle/prévoyance

**Application**:
A cover letter in English

A CV in English

As part of its diversity policy, the ESC is an equal opportunity employer.

**Job Type**: Internship

Work Location: In person