Customer Support Specialist
il y a 3 semaines
Company Description
MANGOPAY’s mission is to shape the future of exchanges
We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.
Our team of over 250 talents is spread across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Working at MANGOPAY means joining a dynamic, flexible and fast-growing organization.
We just raised €75 Million with Advent International, one of the most experienced private equity investors, to scale our vision globally. It’s time to join the adventure
**Job Description**:
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team **based in Paris or Luxembourg**.
**What you'll be doing**
- Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
- Troubleshoot varying degrees of different problems
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Educate customer on the use of our API and product
- Accurately document and update records in required systems
- Build customer loyalty through exceptional customer service
- Contribute ideas on ways to improve products and services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed
**Qualifications**:
**What will make you successful**
- Strong Customer service experience
- Excellent level (both verbal and written) in **Italian and French** is required
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated
- Passion for helping others - going above and beyond for our customers
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Being flexible/adaptable
- Continuously looking for areas of improvement
- Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
- Ability to work under pressure / Time management skills
- Speaking an additional language (Spanish, German, Italian,...) will be a plus
**Why you’ll love working here**
- Career development and opportunities for growth
- Free catered snacks/drinks and fresh menu once a week
- A possibility to work from home ponctually
- Onsite fitness session once a week
- Fun office culture with events and celebrations
- Team building activities
- Partial Navigo reimbursement
- Diversity, sharing, openness
Additional Information
- HR Call
- Interview with 2 members of the support team
- Interview with the Head of Customer Support
- Offer
-
Customer Support Specialist
Il y a 2 mois
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
Customer Support Specialist
il y a 2 semaines
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
Customer Support Specialist
il y a 2 semaines
Paris, France ELCA Temps pleinSecutix has a ‘customer-first’ strategy that includes Customer Success, Professional Services and Support. Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the...
-
Customer Support Specialist
il y a 4 jours
Paris, France SECUTIX Temps plein**SECUTIX** is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...
-
Customer Support Specialist
il y a 5 jours
Paris, France ELCA Temps pleinCritères de l'offre Description du poste **You'll be responsible for**: Responding to customer inquiries across communication channel (CRM and phone) Analysing and investigating the details of the customer's inquiry and make the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy Ensuring that escalated...
-
Customer Support Specialist
il y a 2 semaines
PARIS, France Lifen Temps pleinL'équipe Customer SupportL'équipe Customer Support est composée de 10 personnes et a pour rôle de fournir la meilleure expérience de service à nos client·es en résolvant leurs problèmes et en répondant à leurs questions conformément à nos SLA.Leur mission est d'apporter un support omnicanal à nos client·es - par téléphone, chat,...
-
Customer Support Specialist
il y a 2 semaines
PARIS, 75000, Ile-de-France Lifen Temps pleinL'équipe Customer SupportL'équipe Customer Support est composée de 10 personnes et a pour rôle de fournir la meilleure expérience de service à nos client·es en résolvant leurs problèmes et en répondant à leurs questions conformément à nos SLA.Leur mission est d'apporter un support omnicanal à nos client·es - par téléphone, chat,...
-
Customer Support Specialist
il y a 4 jours
Paris, France Renaissance Learning Temps plein**About Lalilo** Lalilo is an EdTech company building a web-based app to help elementary teachers differentiate their reading instruction. Our vision is to support educators in the classroom by gathering pedagogy, design, and artificial intelligence in the most engaging learning platform. We believe teachers have the hardest, most impactful, and most...
-
Customer Support Specialist
il y a 1 mois
Paris, France OpenSourcing Temps pleinPostulez Cette offre d’emploi correspond à vos attentes ? Vous avez les compétences requises pour postuler ? Faites-le directement en ligne. **#REF**: OP/L/C/C2/3272 **Secteur**: Services **Contrat**: CDI **Expérience**: De 1 à 2 ans **Localisation**: Paris **Customer Support Specialist (H/F) - Paris 03**: - Services | Paris -...
-
Customer Support Specialist
il y a 3 jours
Paris, France LIFEN Temps plein**\uD83E\uDE7A **At Lifen, we believe that everyone deserves high-quality, accessible, and financially sustainable healthcare. Lifen’s digital solutions are the missing puzzle piece for a truly patient-centric care system. We build bridges between stakeholders by facilitating the information flow: providers, insurance companies, governments, patients and...
-
Customer Support Specialist
il y a 5 jours
Paris 9e, France Aircall Temps pleinAs a **Customer Support Specialist**, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team (New York, Paris and remote) to efficiently identify, solve,...
-
[sline] - Customer Support Specialist (Stage
il y a 1 semaine
Paris, France La Fabrique by CA Temps plein**Sline** est une startup lancée par le Startup Studio **La Fabrique by CA.** A l’heure de l’économie circulaire, les consommateurs privilégient de plus en plus l’usage à la propriété des biens. Pour répondre à cette tendance, les marchands développent de nouveaux modes de consommation. Parmi eux, la location est en plein essor : 69% des...
-
Customer Support Specialist
Il y a 2 mois
Paris 9e, France Aircall Temps plein**About the role**: As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so,...
-
Customer Support Specialist
il y a 6 jours
Paris, France Licorne Society Temps plein**À propos de l'entreprise**: ARISTID est une entreprise de technologie Française dédiée au secteur du retail. Grâce à ses solutions logicielles « data centric », ARISTID accompagne les retailers Français et internationaux vers l’industrialisation de leurs opérations commerciales. ARISTID structure et enrichi la donnée « offre » des retailers...
-
Customer Support Specialist
il y a 3 semaines
Paris, France Aircall Temps plein**Paris** **Customer Experience - 10006 - Support /** **Full Time** **/ Hybrid** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human...
-
Customer Support Specialist
il y a 1 semaine
Paris, France Aircall Temps plein**PARIS /** **CUSTOMER EXPERIENCE - 10006 - SUPPORT /** **FULL TIME** **/ HYBRID** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human...
-
Customer Relations Specialist
Il y a 2 mois
Paris, France Fisker Inc Temps pleinAbout Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...
-
Customer Support
Il y a 2 mois
Paris 17e, France DentalMonitoring Temps plein**Dental Monitoring in a few words?** - A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. - A Tech company in full growth, always looking for innovation, quality and performance. - An international team with a friendly and benevolent spirit, focused on the...
-
Senior Global Customer Support Specialist
il y a 4 jours
Paris, France Rippling Temps plein**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
Customer Support Specialist I
il y a 1 semaine
Paris 2e, France iBrowse SARL Temps pleinNotre équipe Customer Support est très polyvalente - elle est chargée d'aider les clients, de résoudre les incidents techniques, de suivre les escalades, de préparer et d'envoyer des équipements de remplacement, de former les utilisateurs, tant au téléphone qu'en personne. Cela demande **de l'empathie, de l'adaptabilité, de la réactivité, de la...
