Customer Technical Support
Il y a 2 mois
**Landis+Gyr** is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of **USD 2.0 billion** in FY 2023, Landis+Gyr employs around 6,900 talented people across **five continents**.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr,** where we manage energy better**
In the context of retirement, the customer technical support and sales support will be responsible for:
- Provide proactive technical support to all customers (Export + France), by being the technical / commercial contact for Landis+Gyr France on the Group's entire portfolio of products/solutions.
- Ensure customer satisfaction in terms of information, responsiveness and technical assistance on products in the best conditions
- Meet the needs of export customers and transform customer needs into orders for products and services for Landis+Gyr.
- Define the products in the Group's range with the best export sales potential.
- Assimilate the competitive advantages of L+G and define the specific configurations of the Group's products
- Prepare offers and responses to calls for tenders on all Export projects, for validation by the Sales Director
- Provide active support to the Customer Program Manager on the Product Management activity.
- Offer, develop and deliver customer training when possible, from an availability point of view, and that it contributes to generating additional business.
The job is based at Montlucon (Allier).
**Education/Skills**:
Electronics engineering degree supplemented by a specialization in Sales/Commerce
Mastery of electronics, computer science and software
In-depth knowledge of the group's products/solutions
Written and oral English
Qualifications:
- Communication
- Orientation client
- Creativity / innovative spirit
- Interpersonal skills
Occasional trips are to be expected as part of the exercise of his mission to his clients or partners, whether in France or abroad.
**Experience required**:
At least 10 years' experience in a technical function (support, development, production) related to the company's business lines (metering and communications).
Demonstrated ability to understand a complex customer problem, to propose elaborate solutions, and to provide technical support to a sales team.
Experience in project management.
We're committed to shaping a better future for everyone.** #EnergizeYourCareer** and join us on our journey towards a greener tomorrow.
**Job Title**:Customer Technical Support & Sales Support (M/F)**:
- Requisition ID: 20390- Location: Montluçon, FR- Workplace Type: Hybrid- Career Level: Experienced- Date Posted: Sep 24, 2024
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