Customer Care Representative
il y a 4 semaines
David Kennedy Recruitment is working with a leading French based BPO who are growing their internal Automotive Customer Support department.
Position: Customer Care Representative (Dutch speaking)
Location: Gennevilliers, France
Work Model: On-site
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Incoming and outgoing calls (in the languages needed)
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.)
**REQUIREMENTS**:
- An active listener
- Bilingual in English & Dutch
- Excellent interpersonal skills
- An interest in the Automotive sector is a plus
- Being proactive and dynamic in how you deal with customers
- Commercially business savvy and number oriented
- Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week.
**OFFER**:
- Career progression
- Base salary & language bonus
- Monthly performance bonuses
- Medical and life insurance
- 50% of the public transport fee reimbursed
- Access to the restaurant of the company, and to the Work Council.
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
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