Customer Service Associate

il y a 4 semaines


Paris, France Vestiaire Collective Temps plein

**About the role \uD83D\uDDA5️**

The **Customer Service Resolution Specialist**, deals with complex level 3 requests from Vestiaire Collective users in Paris, France (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.

**What you will do \uD83D\uDC5C**:

- Answer level 3 complex/high added value complaints from customers and prospects of Vestiaire Collective.
- Analyze & understand customer needs and expectations and provide a relevant and personalized answer until complete resolution.
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be Vestiaire Collective ambassador through perfect written and oral expression, an appropriate tone, and an empathetic attitude.
- Liaise with internal stakeholders to comply with customer’s needs.
- Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement. Main aim being increase of customer satisfaction.

**Who you are**:

- At least 3 years of successful experience in Customer Service.
- Passionate about the world of fashion, luxury, and circularity, you understand the customer expectations.
- Strong customer empathy and an understanding the Buyer & Seller mindset
- Perfect command of written and spoken French and English (Must)
- Excellent interpersonal skills, sense of service and teamwork.
- Flexibility, reactivity and ability to adapt your work to peaks in activity.
- Rigor and organizational skills.


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