Customer Service Associate
il y a 4 semaines
**About the role \uD83D\uDDA5️**
The **Customer Service Resolution Specialist**, deals with complex level 3 requests from Vestiaire Collective users in Paris, France (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.
**What you will do \uD83D\uDC5C**:
- Answer level 3 complex/high added value complaints from customers and prospects of Vestiaire Collective.
- Analyze & understand customer needs and expectations and provide a relevant and personalized answer until complete resolution.
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be Vestiaire Collective ambassador through perfect written and oral expression, an appropriate tone, and an empathetic attitude.
- Liaise with internal stakeholders to comply with customer’s needs.
- Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement. Main aim being increase of customer satisfaction.
**Who you are**:
- At least 3 years of successful experience in Customer Service.
- Passionate about the world of fashion, luxury, and circularity, you understand the customer expectations.
- Strong customer empathy and an understanding the Buyer & Seller mindset
- Perfect command of written and spoken French and English (Must)
- Excellent interpersonal skills, sense of service and teamwork.
- Flexibility, reactivity and ability to adapt your work to peaks in activity.
- Rigor and organizational skills.
-
Customer Success Associate
il y a 2 semaines
Paris, France Whispli Temps plein**CUSTOMER SUCCESS ASSOCIATE** **Paris France** Whispli is the most innovative whistleblowing platform on the market. Since our creation in 2015, Whispli has grown rapidly and now makes it possible for over 2 million employees, in over 100 countries, to anonymously and securely communicate with their organization. We help hundreds of clients (eg. _Veolia,...
-
Customer Success Associate
il y a 2 jours
Paris, France Sourcemap Temps plein**Title**: Customer Success Associate **Reports to**:Customer Success Manager **About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our customers include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing, and...
-
Customer Success Associate Emea
il y a 3 jours
Paris, France LeanIX Jobs Temps pleinLeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are looking for a **Customer Success Associate (f/m/d) **to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT...
-
Customer Success Associate/manager Mid-market
il y a 2 jours
Paris, France LeanIX Jobs Temps pleinLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management. We are looking for a **Customer Success Associate/Manager** to join our growing team and guide customers through their journey, making them successful. Are...
-
Senior Customer Success Associate
il y a 1 semaine
Paris, France beBee S FR Temps pleinStructure et autorité hiérarchique : La Senior Customer Success Associate est sous la responsabilité du Senior Customer Success Manager. Objectif La Senior Customer Success Associate est passionnée par le retail, le luxe est l'expérience client. Au sein d'un équipe dynamique dans un environnement en croissance, vous travaillerez pour développer et...
-
Senior Customer Success Associate
il y a 2 semaines
Paris, France beBee S FR Temps pleinStructure et autorité hiérarchique : La Senior Customer Success Associate est sous la responsabilité du Senior Customer Success Manager. Objectif La Senior Customer Success Associate est passionnée par le retail, le luxe est l'expérience client. Au sein d'un équipe dynamique dans un environnement en croissance, vous travaillerez pour développer et...
-
Associate Manager, Customer Supply Chain
il y a 2 jours
Paris, France SC Johnson Temps pleinAssociate Manager Customer Supply Chain - Location Asnières Sur Seine, Île-de-France Region (France) - Function: Supply Chain **Overview**: **About the role** The Associate Manager is the Primary liaison between our customers and SCJ Product Supply functions in relation to supply chain opportunities. Overall, the expected results are to implement...
-
Customer Experience Marketing Associate
il y a 2 semaines
Paris, France International Flavors & Fragrances Temps pleinCustomer Experience Marketing IFF is very excited to welcome a new Customer Experience Marketing Associate to our team, and we hope it’s you! The CE Marketing Associate will be tasked with the development and delivery of local market insights through an outstanding and uncommon customer experience. Key responsibilities within Customer...
-
Sales Associate
il y a 1 jour
Paris, France Deckers Brands Temps pleinAbout UGG - At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...
-
Customer Success Associate
Il y a 2 mois
Paris, France HqO Temps plein**About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...
-
Sales Associate
il y a 1 mois
Paris, France Deckers Brands Temps pleinAssistant(e) commercial(e) UGG (temps plein) - À propos de UGG - Chez UGG, une division de Deckers Brands, nous existons pour transformer la vie de nos clients et celle des autres en partageant notre passion et notre amour pour UGG. Nous sommes animés par une mission claire : donner vie à la marque UGG à travers chaque interaction et faire évoluer les...
-
Associate Director
il y a 7 heures
Paris, France BSR Temps plein**Associate Director, Financial Services** at BSR Copenhagen, Denmark; Paris, France; London, United Kingdom; or Remote in either of the 3 Countries **Organization** We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris,...
-
Sales Associate
il y a 9 heures
Paris, France Deckers Brands Temps pleinAssistant(e) commercial(e) UGG (temps plein) - Galeries Lafayette Haussmann - À propos de UGG - Chez UGG, une division de Deckers Brands, nous existons pour transformer la vie de nos clients et celle des autres en partageant notre passion et notre amour pour UGG. Nous sommes animés par une mission claire : donner vie à la marque UGG à travers chaque...
-
Customer Success Associate
il y a 1 semaine
Paris, France Deliveroo Temps plein**Pourquoi Deliveroo?** Lorsque l'on vous dit Deliveroo, vous imaginez sans doute d'abord les bons petits plats livrés chez vous en moins d'une demi-heure. Plutôt sympa non ? Mais c'est en coulisses que l'histoire est la plus intéressante. Elle est synonyme de forte croissance, de défis à relever et d'immenses opportunités dans les années à venir....
-
Associate Director, Financial Services
il y a 3 jours
Paris, France BSR Temps plein**Organization**: We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris, San Francisco, Singapore, Shanghai, and Tokyo. **Position Overview**: The Associate Director, Financial Services will focus on Europe (EU) based...
-
Client Services Credit Associate
Il y a 2 mois
Paris, France S&P Global Temps plein**S&P Global Market Intelligence** **The** **Role**: Client Services Credit Associate Client Services Associates are the first point of contact for our clients and this role you'll work directly with clients to help optimise their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support...
-
Client Services Credit Associate
il y a 1 mois
Paris, France S&P Global Temps plein**S&P Global Market Intelligence** **The** **Role**: Client Services Credit Associate Client Services Associates are the first point of contact for our clients and this role you'll work directly with clients to help optimise their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support...
-
Customer Service Advisor
il y a 2 semaines
Paris, France New Balance Temps plein**Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...
-
Customer Success Associate
il y a 3 jours
Paris, France Integral Ad Science Temps pleinJob Description: IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales to successfully onboard, retain, and grow clients for the French market. The primary focus of this role...
-
Customer Success Associate, International Public
il y a 1 mois
Paris, France Dataminr Temps plein**Who we are**: Dataminr puts real-time AI and public data to work for our clients, generating relevant and actionable alerts for global corporations, public sector agencies, newsrooms, and NGOs. Our leading AI platform detects the earliest signals of high-impact events and emerging risks from vast amounts of publicly available information. Our real-time...