Mail Room Clerk
il y a 2 semaines
**Duties**:
- The following is a summary of the duties for this position. The is not the complete position description._
The Mailroom Clerk receives, dispatches, sorts, and distributes mail from multiple sources. These include but are not limited to local and international mail, Diplomatic Post Office (DPO) mail, diplomatic pouch material, and commercial courier services. The incumbent spends a large percentage of the time serving customers at the Mailroom service window. The incumbent is supervised by the Mailroom Supervisor/Assistant Mailroom Supervisor with overall supervision by a designated Information Management Office (IMO) employee.
**1. Mail Administration and Customer Service** - Ensuring the efficient flow of mail to customers, and high levels of customer service - Provides incoming and outgoing postal service to customers by sorting and disseminating incoming mail into appropriate mail receptacles. Prepares outgoing mail for dispatch. Utilizes local and international courier services as appropriate. Provides friendly customer service to all mail room customers at the window, including accepting articles for mailing, and assisting customers with Kiosk and "Click-N-Ship" usage. Maintains active and inactive postal directory files. Issues keys or combinations for individual mailboxes for incoming personnel, and processes mail forwarding requests for departing personnel. Answers telephone calls, and responds to written communication related to mailroom services.
**3. Recordkeeping** - Keeping proper ledgers of mail receipt and delivery to ensure all items are accounted for and properly billed - Performs standard procedures to process unclassified diplomatic pouch, dispatch and receive diplomatic pouches to/from the Department of State and any and other foreign postal agencies. This also involves accurate record keeping of invoices and associated paperwork related to pouch operations. In this role, the position performs all duties as required to ensure efficient and rapid dispatch of materials from ICASS supported Embassy/Consulate sections and agencies utilizing private couriers. Reports violations of the use of the pouch to the supervisor and appropriate State Department offices as set out in the regulations. Processes pouch, local mail in MMS, and DPO mail using the computer based ILMS and other software-based tracking systems.
**4. Airport/Freight Forwarder Logistics** - Liaising with our contacts in the mail handling process to positively influence the flow of Embassy/Consulate pouch material and DPO mail - Interfaces with mid-level Airport Security services, ground handlers and customs officials in order to efficiently and securely get our pouch out of the airport and into the Embassy/Consulate. This also includes, on a rotating basis, runs out to the airport for Class pouch pickup, driving and accompanying American officers and liaising with the tarmac officials where needed. Retrieves misplaced mail from the Airport cargo holding areas if necessary. Drives office or cargo vehicles for in area mail runs within the city, and along the highway to the airport and back for DPO mail and pouch pickup when necessary. Maintains vehicles by washing and monitoring fluid levels.
**Qualifications and Evaluations**:
- Requirements:
**EXPERIENCE**: at least one (1) year of experience in customer care, office assistance, or clerical work.
**JOB KNOWLEDGE**: knowledge of standard office practices required.
- Education Requirements:
Successful completion of high school or local equivalent is required.
- Evaluations:
**LANGUAGE (THIS MAY BE TESTED)**:
- English (Good Working Knowledge) Reading/Writing/Speaking is required.
- French (Good Working Knowledge) Reading/Writing/Speaking is required.
**SKILLS AND ABILITIES (THESE MAY BE TESTED)**: Good organizational skills, thoroughness and accuracy in processing documentation, ability to work well in a team environment. Must have user knowledge of Microsoft Office Suite (Excel, Word, and Outlook). Must maintain a courteous and professional demeanor and possess excellent customer service skills. Must be able to work independently on a routine basis. Must have a valid driver’s license for (Permis B). Must be willing to work flexible hours, if required. Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices.
**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
**Benefits and Other Info**:
- Benefits:
- Agency Benefits:
**SALARY**: the **annual gross salary includes**:
- the profit sharing allowance,
- the vacation allowance,
- the bonus allow
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