Rma Specialist

The Return Material Authorization (RMA) Support Coordinator is primarily responsible for the administration and material processing of customer returns with activities that contribute to the service and supply chain. You will be responsible to ensure accurate intake, approval, and processing of RMA orders, efficient triage of incoming customer equipment for RMA orders and performing the corresponding administrative work in an effective manner. The RMA Specialist position will be in Fortinet office in Sophia Antipolis.

**Responsibilities**:

- Complete corresponding administrative work for tracking purposes.
- Follow up on RMA escalation and report to management.
- Participate to RMA process and performance enhancement.

Requirement:

- Ability to prioritize and problem solve in a fast-paced environment.
- Fluent in English (mandatory).
- Excellent organizational and teamwork skills are key attributes.
- Accurate data entry and an eye for details.
- Experienced desktop skills (MS office, Web-based system), familiarity with an ERP system is a plus.
- Experience preferred in material handling or customer support role.