IT Technician

**EXCELYA**

Created in 2014, Excelya is a people-centered Contract Research Organization (CRO) that excels with care.

We offer a personal and authentic experience within a young, ambitious health company on the path to becoming the clinical research leader in Europe thanks to our 800 Excelyates. Our unique one-stop provider service model - leveraging full-service, functional service provider and consulting - allows our Excelyates to evolve through a diverse array of projects. In collaboration with preeminent experts, Excelya advances scientific, managerial and human knowledge to improve the patient journey.

For our team members, excelling with care means benefitting from a stimulating professional environment that encourages personal, intellectual, and operational participation so that together we can be the best in our field. We commit to giving each Excelyate the means to express their natural talents, develop their full potential and invest their unique selves in our unique project.

**Responsibilities**:
To support the growth of the company, we create a position of IT Technician for the European Support, mainly in France. You will report to the IT manager.

Your responsibilities will be as follows:
**Missions**:

- Serving as the first point of contact for IT support within the organization ;
- Installing, configuring and maintaining software and hardware components of computer and network systems ;
- Diagnosing and troubleshooting software and hardware issues ;
- Repairing and replacing damaged computer and network components ;
- Ensuring the security of client computers by installing and upgrading antivirus and security software ;
- Supporting people whenever they encounter challenges with computers and IT devices ;
- Maintaining and updating technical documentation regularly ;
- Testing new hardware and software before full-scale installation.

**Software required**:

- Office 365 ;
- Microsoft Windows 11 ;
- Intune ;
- BitDefender antivirus ;
- GLPI asset and ticketing system.

**Skills and Experience**:

- French mandatory, technical English expected and German can be an option ;
- Be a teamplayer, rigorous, have a good relationship ;
- A first successful experience of one year.

**Location**: Location in Boulogne-Billancourt (92) 3 days per week (2days WFH).

**Summary**:

- Type of job:
Permanent Contract
- Location:
Boulogne-Billancourt
- Capability:
IT

**Contact**:
**Ludivine LELONG-BONNARIC**
Talent Acquisition Officer