Desk Side Services Engineer

Il y a 7 mois

Pluvigner, France Lan IT 24 GmbH Temps plein

We at LAN IT 24 are currently looking for Deskside Services Engineer for Bretagne, Pluvigner 56330 France

**Start**: ASAP

Full time (Mon-Fri/40 hour )

100% Onsite

Tasks
- The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
- 2nd level technical focal point for client infrastructure & and desktop requests.
- Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
- Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
- Participate in IT project coordination.
- Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
- Support of active/passive network components.
- Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
- Management of service providers and outsourced resources.
- Collaborative with internal teams, project teams, and external companies
- Lifecycle management of hardware.
- Hardware provisioning / de-provisioning.
- Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
- Organizing and coordinating company events/trips where IT site support is required.

**Requirements**:

- Expert knowledge of IT systems, networks and hardware
- Proficiency in English and Local Language is required
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team

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