Level 3 Support Engineer

il y a 3 semaines


Paris, France WorldLine Temps plein

**Level 3 support engineer**

**Key responsabilities**
- Support level 3 of Worldine / Instore product portfolio.
- Onduty support outside business hours
- Fault finding, analysis and of logging information for reporting of exceptions
- Diagnostic defects, bugs and anomalies
- Dispatch change request toward Squads and R&D
- Track correction and software optimization
- Maintain best practices on managing systems and services across all environments
- Proactively monitoring system performance and capacity planning
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Problem and root cause analysis
- Suggest action plan for problems resolution.
- Document internal processes and procedures related to support and monitoring.
- Implement and maintain monitoring scripts.



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