Refund Operations Executive
il y a 4 semaines
**Description**:
**About Us**:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
**Function Overview**:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
**Role Overview**:
We are looking for our Refund Desk Executive to run our Planet Refund Network lounge. Service provider for these High-end international customers.
We ensure quality of service in all aspects of the customer’s shopping journey and in accordance with the high standards and requirements of our customers.
In a multicultural environment, the Refund Desk Executive welcomes an international VIP clientele, demanding and very upscale. You represent Planet, to deliver professional and comprehensive support to our clients.
It is a full-time position with working hours in the evenings and over the weekends. You will provide a seamless customer experience, your enthusiasm, your ability to listen to the needs of the customer and the immediate solution finder will allow you to thrive in the world of luxury.
**What you will do**:
- Be the point of contact and welcome and greet our international shoppers at the refund points within French Refund Network.
- Process the validation of the customer tax refunds via our onsite solution.
- Assist the customer with any questions they have in relation to their tax refund.
- A warm and sincere welcome, which is comprised of smiling, eye contact, a friendly tone of voice, the initial usage of customer’s name;
- Anticipation and fulfillment of each customer’s needs. Being helpful, accommodating and proactive in determining customer for issuing, refunding and approving their tax refund needs before they even express them. At PLANET, this is how we craft unique, memorable and personal experiences that stay with guests for fun and happy refund experiences;
- Build strong relationships and create PLANET’s customers unique tax refund experiences;
- Empowered to create unique, memorable and personal experiences for our customers;
- Resolve any issues that may be present with their tax-free purchases in a courteous and helpful manner;
- Ensure the customer feels informed of the process and feel fully assisted by you at our refund network lounge;
- Ensure the maintenance and management of all cash register (cash management);
- Report and escalate system or validation issues to Manager on duty and appropriate team;
- Responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment;
- Protect the privacy and security of our customers, your fellow employees and the company's confidential information and assets.
- Own and immediately resolve customer’s problems;
- Fond farewell using the customer’s name. You need to make sure that each customer leaves feeling that he or she is the most important customer we have
**Who you are**:
- Min. 2 years working experience in a comparable position (luxury hospitality industry);
- Experience i
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