Technical Support Engineer
Il y a 2 mois
**Job Description**:
The position requires team player with strong verbal and written communication skills who follow a structured approach for designing, developing, validating, implementing and supporting software. Verbal communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Please note that this is not an IT/system administration position.
**Key Responsibilities**:
- To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems with the FortiSOAR product
- Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
- Problem investigation through analysis of logs, debug tools
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results
- Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for DevOps activities
**Skills and Attributes Requirements**:
- Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
- Experience in developing and improving tools to support operations and maintenance projects.
- Development of projects related to network and security automation.
- Experience in infrastructure and automation processes and tools: Ansible, Terraform, Netconf/Restconf, YANG, YML, Puppet.
- Experience in common continuous integration tools such as GitLab, Jenkins, or Buddy.
- Strong experience in scripting languages such as:
- Python, Perl, Javascript, PHP, Perl and Bash
- Working knowledge with at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
- Hands-on experience using RDBMS, and NoSQL databases.
- Experience developing, using and integrating REST API’
- Experience in container technologies such as Docker and container orchestration platforms like Kubernetes.
- Experience in cybersecurity product development or integration (e.g. playbooks, connectors)
- Strong troubleshooting and problem solving skills
- Effective communication skills
- Exposure to FortiManager and FortiGate API and/or FortiSIEM systems is an advantage.
**Educational and Experience Requirements**:
- Five years or more of previous experience
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken), other languages are an advantage
LI-MD1
-
Application Engineer
Il y a 2 mois
Valbonne, France MATAWAN SERVICES Temps pleinYou will be joining a department of 250 people dedicated to innovation projects for the industry sector. You will join a team of Application Engineers (10 people). The main role is to work with our customers to deliver a complete solution to fulfil their needs. In this role, you must be able to identify and provide reliable solutions for all technical...
-
Technical Account Manager
il y a 1 mois
Valbonne, France Wärtsilä Temps plein**Technical Account Manager**: A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to...
-
Integration Engineer
il y a 7 jours
Valbonne, France Trustonic Temps pleinCompany Description **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We pride...
-
Senior Cloud Software Engineer
Il y a 2 mois
Valbonne, France CELAD Temps pleinLooking for a new challengeCELAD is waiting for you !_ With almost 30 years of existence, CELAD is a 30 years old expertise, consulting and IT Engineering company, with more than 1300 employees with a turnover approaching 100 million €. We bring support on projects with high added value, in the fields of information systems and industrial/Embedded/Real...
-
Integration Engineer
il y a 3 jours
Valbonne, France Trustonic Temps pleinCompany Description **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We pride...
-
Front-end Engineer
il y a 1 mois
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Front-end Engineer
Il y a 2 mois
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Front-end Engineer
il y a 1 mois
Valbonne, Alpes-Maritimes, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Front-end Engineer
il y a 2 semaines
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Deputy Chief Technical Officer
Il y a 2 mois
Valbonne, France Pari-consult Temps plein**About us** The company is a start-up in the online sports betting industry. It aims to become a major player in France, and to achieve this, it has the financial - and other - support of one of the largest betting groups in Europe and around the world. Our company is agile, innovative and constantly evolving. Key points about our working environment: -...
-
Embedded Linux Integration Engineer
il y a 1 semaine
Valbonne, France Trustonic Temps pleinCompany Description **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We pride...
-
Software QA Engineer
il y a 3 semaines
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Software QA Engineer
il y a 3 semaines
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Software QA Engineer
il y a 3 semaines
Valbonne, Alpes-Maritimes, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Software QA Engineer
il y a 2 semaines
Valbonne, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues.ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
UX Engineer/Front-End Engineer
Il y a 2 mois
Valbonne, Alpes-Maritimes, France ALTEN Temps pleinALTEN is the European leader in consultancy and engineering in high technology. For more than 30 years, we provide support to international companies on technical and information system issues. ALTEN places the career development of the Engineers at the heart of its model and allows you to quickly take on responsibilities and evolve in line with your...
-
Technical Business Analyst
il y a 1 mois
Valbonne, France Scalian Temps plein#SCALIANOPDepuis plus de 30 ans, notre approche « end-to-end » ou ciblée vise à apporter des réponses concrètes et éprouvées aux enjeux de performance, tant d’un point de vue structurel et organisationnel que d’un point de vue opérationnel.De l’alignement stratégique des projets industriels à l’optimisation de chaque maillon de la chaîne...
-
Technical Business Analyst
Il y a 2 mois
Valbonne, France Scalian Temps plein#SCALIANOPDepuis plus de 30 ans, notre approche « end-to-end » ou ciblée vise à apporter des réponses concrètes et éprouvées aux enjeux de performance, tant d’un point de vue structurel et organisationnel que d’un point de vue opérationnel.De l’alignement stratégique des projets industriels à l’optimisation de chaque maillon de la chaîne...
-
Technical Business Analyst
il y a 1 mois
Valbonne, Alpes-Maritimes, France Scalian Temps plein#SCALIANOPDepuis plus de 30 ans, notre approche « end-to-end » ou ciblée vise à apporter des réponses concrètes et éprouvées aux enjeux de performance, tant d’un point de vue structurel et organisationnel que d’un point de vue opérationnel.De l’alignement stratégique des projets industriels à l’optimisation de chaque maillon de la chaîne...
-
Technical Business Analyst
il y a 2 semaines
Valbonne, France Scalian Temps plein#SCALIANOPDepuis plus de 30 ans, notre approche « end-to-end » ou ciblée vise à apporter des réponses concrètes et éprouvées aux enjeux de performance, tant d’un point de vue structurel et organisationnel que d’un point de vue opérationnel.De l’alignement stratégique des projets industriels à l’optimisation de chaque maillon de la chaîne...
