Channel Operations Administrator

Il y a 7 mois

Sophia Antipolis, France Fortinet Temps plein

**Role Overview**:
**Responsibilities**:

- Professionally handle incoming requests from customers and ensure that issues are resolved promptly.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs.
- Maintain customer records by updating account information
- Support the internal team with data processing and verifying accuracy
- Communicate and coordinate with internal departments

**Required Skills & Experience**:

- Fluent in English
- Customer service orientation - Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Ability to communicate clearly and professionally, both verbally and in writing.
- Advanced in Excel
- Attention to detail and accuracy
- Adaptability and Initiative
- Possess a strong work ethic and team player mentality.
- Knowledge of Salesforce and Tableau would be a plus

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