Client Advisor
Il y a 6 mois
**Location**:
Marne La Vallee, FR
ID: 8824
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Nous recherchons actuellement un Client Advisor en CDD pour rejoindre l’équipe de notre boutique.
Vous serez en charge de contribuer à l’activité en magasin par un excellent clienteling afin d’atteindre les objectifs KPI.
**Vos missions principales seront les suivantes**:
Client
Maîtriser le Voyage client.
Créer l'émotion et le désir du client.
Engager les prospects et les clients existants sur la base du plan hebdomadaire défini par la Direction du magasin.
Fournir le Service Valentino Couture de façon irréprochable, pendant toutes les phases (préparation à la vente, accueil, exploration du client, présentation du produit, conclusion et au revoir).
Réaliser des performances de vente et respecter les KPI demandés par le Responsable d’équipe.
Se concentrer sur le développement et la rétention des clients existants, le recrutement de nouveaux clients et de clients potentiels conformément aux exigences de l'entreprise en matière de CRM.
Engager le client à chaque occasion de vente - visite en magasin, rendez-vous privé ou téléphonique.
Participer activement aux ventes en partenariat et en rendez-vous individuel.
Opérations et Visuel
Traiter toutes les activités de vente et d'après-vente (retours boutique, fin de saison, retours clients, réparations, plaintes).
Assurer le bon entretien ainsi que le réapprovisionnement des produits dans l'espace de vente.
Connaitre le stock de toutes les catégories afin d'assurer le réapprovisionnement de la surface de vente et de maximiser les ventes.
Respecter les procédures opérationnelles et administratives.
**Compétences**:
Vous avez une expérience de Client Advisor au sein d’une Maison de luxe d’environ 2/3 ans.
Vous êtes passionné de mode et vous intéressez à la Haute Couture (suivi des tendances, des créateurs, connaissance globale du secteur).
Vous avez l’esprit d’équipe, êtes proactif avez d’excellentes compétences relationnelles.
Vous aimez les challenges et avez la culture du résultat.
Vous parlez couramment français et anglais, la maitrise d’une troisième langue sera appréciée.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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