Cdd 3 Months
il y a 1 semaine
Company Description
**OPEN MOBILITY. FOR YOU.**
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. The mission of **Europcar Mobility Group** is to be the preferred “**Mobility Service Company**” by offering **alternative attractive solutions to vehicle ownership, with a wide range of mobilityrelated services**: vehicle-rental, chauffeur services, car-sharing, scooter-sharing and peer-topeer car-rental.
**Customers’ satisfaction** is at the heart of the Group’s mission and all of its employees and this commitment fuels the continuous development of new services.
Europcar Mobility Group operates **through multi brands meeting every customer specific needs**; its 4 major brands being: Europcar® - the European leader in vehicle rental services, Goldcar® - the most important low-cost car-rental company in Europe, InterRent® - ‘mid-tier’ brand focused on leisure and Ubeeqo® - one of the European leaders in car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in 137 countries (including 20 wholly owned subsidiaries in Europe, 2 in Australia and New Zealand, franchises and partners).
**Job Description**:
**Reporting to Head of API, Partner and Franchisee Support**
**Main objectives**
- ** Implementation support to Partners/Alliances/Brands/Franchisees**
- ** Provide support to SSC (data loading team) and ensure the quality of data loaded in all GDSs and digital platforms to protect revenue**
- ** Ensure platforms are good quality, stable & bug free**
- ** Provide support to Travel Agents/Partners and countries**
**MAJOR AREAS OF ACCOUNTABILITY**
**Implementation support to Partners/Brands/FranchiseesAPI/Partners Support Coordinator**
- **
Set up of new Group entities and alliances in GDS database, managing priorities and informing stakeholders on progress**
- ** Support API implementations with new & existing partners.**
- ** Provide inputs to the Product Squads and Architects on how GDS functions, to help them when they are conceiving evolutions.**
**Provide support to the Shared Service Centre (data loading team) and ensure the quality of data loaded in all GDSs and digital platforms to protect revenue**
- ** Support SSC team during migration data loading to guarantee and maintain the quality of data loaded in all GDSs**
- ** Make sure our group systems and the GDS have the same data and ensure that international procedures and internal rules are respected.**
- ** Help the SSC team manage high demand at the beginning of the year for data changes by defining within country requests by updating them according to the quality and needs.**
- ** Process bookings (rejected & cancelled) coming from GDS and any channels linked to GDS so that all bookings are performed correctly.**
- ** Perform some expert data updates in GDS systems which cannot be managed by SSC, such as equipment codes & Worldspan platform data updates.**
**Ensure platforms are good quality, stable & bug free**
- ** Define the priority and manage incidents transmitted by our partners and countries. Work closely with Product Squads, and ensure coordination to make sure booking solutions are available and fully operational.**
- ** Support on the testing of evolutions and bug fixes on all platforms using GDS or the API. Provide testing advice to the testing team and to Product Squads, and carry out expert testing and tests in production.**
**Provide support to Travel Agents/Partners and countries**
- ** Provide support to travel agencies, partners and Europcar countries and ensure group brands are correctly shown by Airlines, operator tours, TMCs and through the API.**
- ** Keep GDS FAQ & training material up to date, to help partners and colleagues understand how we work with GDS.**
**INTERNAL AND EXTERNAL RELATIONSHIPS**
- ** Internal : Europcar Mobility Group countries, GDS Helpdesks, Customer Contact Centres, stations, Fleet team, Partnerships Team, Commercial Teams, IT, Shared Services Centre, Management Information.**
- **
External : Partners, GDS (Amadeus, Sabre et Travelport), Travel agencies, Tour Operators/Brokers.**
**Qualifications**:
**PERSONAL PROFILE OF POSITION HOLDER**
**Previous experience**
- ** Client management experience**
- ** Experience within an International environment**
- ** Experience with Greenway or another rental system (is a plus)**
**Education level / certificates**
- ** Bachelor degree (or equivalent)**
**Languages**
- ** English fluent (working language)**
- ** French is a plus**
**Computer skills and software used**
- ** Good knowledge of all universal softwares**
- ** Full knowledge of Global distribution systems (GDS)**
- ** Familiar with API or other travel industry data flows**
- ** Pack Office and Google suite**
- ** Knowledge of our digital ecosystem, and car rental business knowledge are a plus**
**Personal characteristics**
- **
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