Network Operation Center
il y a 5 jours
**#Département**
Nous recherchons un Superviseur Réseaux H/F pour notre département IT, technoloy & Product qui conçoit et développe les produits, les services, les infrastructures qui construisent ensemble l’avenir d’OVHcloud.
Toujours en quête d’innovation, ces passionnés s’attachent à résoudre des problèmes technologiques complexes.
Vous intégrez l’équipe NOC, en charge de surveiller et de coordonner les incidents et la maintenance liés au périmètre suivant : Réseaux, Datacenters et serveurs.
**#Missions**
En tant que Superviseur réseaux, vous serez chargé de la gestion des incidents (suivi, résolution, communication, etc.) et jouerez également un rôle essentiel en veillant sur nos services 24 heures sur 24, 7 jours sur 7. Vous participerez également à la mise en place et au développement de cette nouvelle équipe et de ce nouveau service chez OVHcloud. Donc, si vous êtes prêt à relever de nouveaux défis, n'hésitez pas à postuler.
Ce poste est à pourvoir en présentiel à Paris XVIIème et en horaires 3x8.
Vos principales tâches sont les suivantes:
- S'assurer que tous les incidents soient redirigés et traités par la bonne équipe.
- Créer, mettre à jour et fermer le statut des incidents sur notre site web.
- Surveiller l'état des services.
- Catégoriser toutes les alertes, s'assurer de la pertinence.
- Assistance opérationnelle pour le suivi des changements au sein des services OVHcloud.
- Évaluer le caractère critique de la situation.
- Contrôler la bonne exécution du processus de résolution en vérifiant sa gestion et son temps de résolution.
- Escalader en cas de situation critique.
- Participer aux différents rapports de l'activité (tendances hebdomadaires / mensuelles).
- Contrôler l'état des services après maintenance.
Chez OVHcloud, nous encourageons l'audace et l'initiative. Au-delà de ces missions, nous attendons donc de vous que vous soyez proactif et que vous participiez à l'amélioration continue de votre périmètre.
**#Profil**
Issu d'une formation informatique ou passionné par ce domaine, vous avez une 1ère expérience en réseau, hardware ou en Datacenter
- Vous avez des connaissances et une expérience en infrastructures : Réseaux, Hardware serveurs,pour évaluer la criticité de la situation.
- Vous êtes en capacité d'agir en cas d'urgence et à prendre des décisions rapides en suivant les procédures opérationnelles.
- Vous êtes reconnu pour votre aisance écrite et orale en Français et en Anglais.
- Vous proposez des améliorations pour la qualité de la gestion des incidents.
- Vous participez à la création des rapports et différents KPI.
- Vous êtes certifié ITIL et/ou avez des notions v3/v4.
- Avec un grand sens du service, vous souhaitez avoir un impact positif sur vos contacts internes et / ou externes.
- Vous êtes ouvert sur le monde et travailler dans un contexte international est un aspect important pour vous.
- Vous êtes autonome et capable de travailler dans un environnement en évolution rapide.
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