Solution Product Manager
Il y a 9 mois
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
**Role Overview**
At Broadridge's Trading Solutions Delivery (TSD), our mission is to deliver high-performance and sustainable solutions for addressing our clients' business requirements for electronic trading. A solution is the combined set of core products, configurations, customizations, and integrations that are implemented and maintained for a particular customer.
As a Solution Product Manager (SPM), you will be responsible for all the functional aspects of the customer solution. This role will focus on agency derivatives solutions, though it will also handle equities among other asset classes. During the pre-signature phase, the SPM is the primary interface between Sales and the rest of the TSD organization and is then the functional reference point throughout the project and beyond.
The SPM has a product-oriented mindset and methodology, maintains up-to-date knowledge of Core Product deliveries, and capitalizes on all the business knowledge gathered during projects. Understanding, challenging, and documenting client requirements before implementation drives the fitness-for-purpose, standardization, and maintainability of the solutions we deliver as well as the efficiency of the process. On the other hand, the SPM is responsible for the feedback loop to the Core Product Management to improve the product.
You will be joining a new, global team of Solution Product Managers in Broadridge, working closely with regional TSD implementation teams of Project Managers and Implementation Engineers. The SPM team encompasses knowledge of all BTCS products, workflows, and customer businesses, with each member having specializations in regional customer bases, product lines, and/or asset classes and businesses. As the functional and scope owner of customer solutions, you will also work closely with Sales, Pre-Sales, Product Management, and Engineering to manage the solution product functionality and its scope.
**Responsibilities**
During the pre-signature phase:
- Challenge and validate the scoping document provided by the Pre-Sales team;
- Ensure all necessary information for assessing the project's feasibility, costs and acceptance criteria are collected;
- Interface with Delivery team to get project's feasibility, costs, and timelines.
During the project delivery phase:
- Liaise with the Customer to discuss functional requirements, becoming their business counterpart for the project;
- Write functional specifications describing what the client wants to achieve, detailing the use-cases and workflows, and obtain client approval for the implementation itself;
- Provide input on the business priority for any existing and new requirements of the project backlog;
- Brainstorm with the implementation team to provide the best functional and technical solution to the business requirements, and find creative solutions to complex problems;
- Participate in the backlog build out with the Project Manager (PM) and project team by splitting the work into intermediate steps. The SPM ensures that these steps make sense technically, maximize business value, and reduce risks when delivering functionality;
- Sign off on the functional workflows the team has delivered against the solution specification;
- Conduct user training sessions together with Implementation Engineers;
- Participate in Go-live support for the initial rollout.
During the post-delivery phase:
- Assist Customer Services by sharing functional and business knowledge to understand the client's challenges and advise on the most effective solutions.
**Your** **profile**
- University degree in Computer Science/Engineering or equivalent;
- Experience in the Finance industry is a must have;
- Experience as a Product Manager is a plus;
- Experience with exchange traded derivative agency workflows;
- Technical background is a plus to be able to understand/participate in functional architecture decisions and interact with implementation engineers teams;
- Good client facing skills to be able to talk to prospects, run user interviews, manage client expectations, etc.;
- The SPM role requires all the skills of a core product manager but also a more advanced level of client interaction capability and the ability to manage a number of concurrent projects. This combination enables a higher sense of achievement and fulfillment, as well as a broader view on a number of products and integrations with third party systems.
- Soft skills
- Entrepreneurial
- Enthusiastic
- Curious
- Get-to-the-bottom-of-it mindset
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our cl
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