Logistics and Customer Care Coordinator
Il y a 7 mois
**Company Description**
Founded in 1726, the storybook Château de Pommard is home to Clos Marey-Monge, a geological marvel with distinct clay and limestone-rich soils creating some of the world’s most outstanding wines. Guests visiting from around the world are guided by Wine and Spirit Education Trust (WSET) professionals, taste the purest expressions of Pinot Noir and Chardonnay from villages along Burgundy’s Route des Grands Crus, and can learn at École V the chateau’s professional wine school with weekly classes in Pommard.
Reporting to our Customer Care and Delivery Manager, you will be responsible for our wine deliveries worldwide according to customer requirements and managing the processes and systems we need to handle all our customer requests, feedback, and problems to achieve the highest service for all our customers.
If you want to discover the international logistics of a fast-moving wine company, this might be an opportunity for you
**Responsibilities**:
- Liaise between customer orders and logistics preparation (issue shipment batches and shipping labels).
- Manage and follow all the shipments according to customer requirements to ensure the highest level of satisfaction.
- Ensure order monitoring for our customers in France and worldwide (customs, delivery follow-up, change of address, etc.).
- Deal with claims and disputes relating to orders.
- Support customers with their requests.
- Above all, act as an ambassador for our company and guarantee excellent customer satisfaction.
- Participate in the continuous improvement of the service.
**Qualifications**
- Student with at least 2 or 3 years of higher education in logistics, transport, or customer care.
- Comfortable with IT tools.
- Organization, thoroughness, attention to detail and problem-solving skills.
- Customer service skills.
- Excellent interpersonal skills and team spirit.
- Fluent English would be better.
**Additional Information**
One or two years contract
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