Process & Continuous Improvement Coordinator

il y a 4 semaines


Lyon, France OVHcloud Temps plein

**#Département**
Nous recherchons un Process & Continuous Improvement Coordinator H/F pour notre département IT, technology & Product qui conçoit et développe les produits, les services, les infrastructures qui construisent ensemble l’avenir d’OVHcloud.

Toujours en quête d’innovation, ces passionnés s’attachent à résoudre des problèmes technologiques complexes.

Vous intégrez l’équipe Service Operations, équipe centrale et transverse communiquant avec l'ensemble des équipes internes.

**#Mission**

En tant que Change Manager, vous relevez les défis suivants:

- La coordination interne liée aux changements techniques, regroupant différentes activités:

- Animer les CAB pour coordonner les parties prenantes d'OVHcloud
- Etre en charge de l'évaluation continue de la priorité et des impacts de ces évènements
- Être garant du planning des changements (période de freeze, incompatibilité entre certains changements )
- Analyser les retours d'expériences
- Partager les bonnes pratiques
- Gérer les incidents liés à certains changements
- Le pilotage de l'amélioration continue et le respect des process liés aux changements:

- Détecter les signaux faibles et les axes d'amélioration
- Piloter et challenger les plans d'actions
- Analyser les indicateurs de performance
- Préparer et présenter les métriques pendant les comités de suivi mensuels

Chez OVHcloud, nous encourageons l'audace et l'initiative. Au-delà de ces missions, nous attendons donc de vous que vous soyez proactif et que vous participiez à l'amélioration continue de votre périmètre.

Chez OVHcloud, nous encourageons l'audace et l'initiative. Au-delà de ces missions, nous attendons donc de vous que vous soyez proactif et que vous participiez à l'amélioration continue de votre périmètre.

**#Profil**
- Vous restez calme et structuré sous pression
- Vous vous adaptez rapidement aux priorités changeantes et savez prendre des décisions rapides avec des informations limitées
- Vous êtes autonome, proactif et organisé
- Vous êtes force de proposition afin de contribuer à l'amélioration de la qualité de service
- Vous avez connaissance et expérience de l'infrastructure et des technologies (càd DC, réseau, serveurs, Cloud )
- Vous êtes idéalement certifié ITIL
- Avec un grand sens du service, vous souhaitez avoir un impact positif sur vos contacts internes et / ou externes
- Vous êtes ouvert sur le monde et travailler dans un contexte international est un aspect important pour vous.
- Vous êtes autonome et capable de travailler dans un environnement en évolution rapide.



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