Technical Operations Engineer

il y a 3 semaines

Paris, France Dr Martens Temps plein

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

**THE GIG**

Is providing great customer support your thing? Do you have a head for problem solving and an eye for detail? If so, our IT Technical Engineer role could be for you. In this role you’ll work closely with the wider IT Team to support our EMEA Retail stores, showrooms and offices in mainland Europe ensuring any technical issues are dealt with effectively, to a great standard and in a timely manner. You’ll also have the opportunity to be part of our expansion programme across EMEA, allowing you to travel to exciting new locations. You’ll be confident thinking on your feet, showing initiative and independence
- Deliver all levels of technical support to the EMEA Retail stores, showrooms and offices maintaining a high degree of customer service for users at all times.
- Research, diagnose and identify solutions to resolve complex technical issues.
- Required to complete essential work outside of trading hours, sometimes at very short notice.
- Provide all aspects of reactive and proactive fault location and resolution.
- Managing network and infrastructure changes to ensure minimum business risk and downtime.
- Proactive monitoring of servers, networks and infrastructure to ensure that incidents are addressed before they develop into problem.
- Deployment and administration of physical Servers, routers, switches, UPS and LAN
- Work proactively with 3rd party suppliers to ensure high levels of service are maintained at all times.
- Assist with the planning, building and implementation of hardware and software for our existing and new offices.
- Responsible for the deployment and maintenance of all retail systems (e.g. Electronic Point of Sale, Electronic Funds Transfer & Payment software).
- Assist with Disaster recovery management & implementation.
- Create and maintain training material to be used by the Global IT team.
- Willing to travel across EU and stay away from home.
- Participate in an out of hours support rota to ensure all critical business services are supported.
- Contribute to deliver and support a variety of IT projects and initiatives.

**THE STUFF THAT SETS YOU APART**
- Technical IT background with experience in a technical support role.
- Experience of networking including Routing, performance optimisation, traffic management and security is key
- Knowledge and experience of the Meraki Security appliances, switches and WiFi
- Experience in supporting Offices and Retail stores, both hardware & software related systems.
- Experience with Payment Integrations, Microsoft Dynamics, cPOS and mPOS desirable.
- Strong communication skills with the ability to work within a team.
- Experience of Jira, Office 365 and Sharepoint
- Positive attitude and willingness to learn.
- An ability to work to tight deadlines and manage priorities.
- Working in a Agile environment in line with Global Technology

At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

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