Site Services Support Technician

Il y a 3 mois

NeuillysurSeine, France Cushman & Wakefield Temps plein

**Job Title**

Site Services Support Technician - F/H
**Job Description Summary**

**Position Title**:Site Services Support Technician**

**Reports To**:Territory Manager - EMEA West**

**Location**:Paris - France***

**Role Purpose**:
The Site Services Support Technician will be a member of the European Site Services Team (EMEA-West Region) and thus will be responsible for ongoing 1st and 2nd Line support of Local Office Systems. Further escalation should be addressed to the 3rd line Teams or relevant Parties.

Responsibilities will include desk side / 2nd line support, ownership and solution-driving for incidents and requests escalated from the Global IT Service Desk (GSD), Office move support, documentation requirements, etc... This may require travel to other offices in France or Europe in support of the IT infrastructure or on Project related work requirements from time to time. As a member of the European Site Services Team (EMEA-West Region), responsibilities are not limited to the main location in Paris but do include the whole EMEA-West Teams region.

The Site Services Support Technician should also proactively engage with the business on Technology matters, including hosting workshop sessions to highlight technology offerings.

**Site Service Technician Scope**:

- Audio Visual equipment within the office space
- Web Conferencing setup and monitoring for VIP executives
- PC break fix support for the business within market
- Facilitation of onboarding and off-boarding
- Telephony break/fix support
- Mobile phone configuration support
- Mobile device support (IOS & Android)
- Training end users on new technology and assisting with deployment
- Manage data closet technology to agreed global standards
- Assist remote support staff when additional resources are required
- Maintain established service level agreements to meet customer expectations and quality standards
- Additional desktop services activities defined as service improvement actions
- VIP support (EMEA-West region)

**ACCOUNTABILITIES**

**Daily work routines**
- Conference room technology health checks
- Local office status reports
- Perform coverage walk-arounds within an office or market
- VIP and Exec Assistant check-in’s inclusive of White Glove Service for all EMEA-West region countries

**Incident Management**
- Resolving and documenting incidents in a timely manner to meet the defined Service Level Targets.
- Create accurate and clear resolution documentation within the incident or request tickets
- Escalation of incidents to 3rd line support per guidelines established to support Service Level Targets
- Participate in creation of ServiceNow knowledge articles detailing troubleshooting processes and procedures
- Perform support functions to include setup of peripheral equipment, software installs and configuration, wireless and LAN configurations, and resolve access issues and other issues as required
- Ensure onboarding, off-boarding, and asset management processes are followed
- Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC)

**Problem Management**
- Assist with trend and root cause analysis
- Identify and communicate problem trends found as part of incident resolution

**Technology Enablement**
- Conduct information sessions aimed to promote end user adoption of technology products and services
- Educate clients on problem resolutions to minimize repeat requests and provide timely follow-up

**Project Work**
- Participate in, or provide feedback to project testing stages
- Support projects as required for supported sites

**Qualifications**:

- Adequate command of written/verbal English
- ITIL Foundation Level certification or demonstrate knowledge of processes
- Microsoft Certified (e.g. MCDST) or similar Industry related technical certification is a plus

**Knowledge & Experience**:

- Minimum of 3 years IT infrastructure support experience, both general desk side support and supporting custom solutions in a large corporate environment
- Knowledge of IT processes, general controls, and project management and system development life cycles
- Excellent customer service skills
- Strong interpersonal skills required to interact with end user clients and team members across the organization
- Good organization skills to balance and prioritize work
- Ability to work independently and as part of a team
- Proficient with Windows OS
- Proficient with MS Office Suite (O365)
- Knowledge of enterprise ticketing system
- Working knowledge with Active Directory, Azure AD and Intune
- Experience with remote support tools such as LogMeIn, Teamviewer

**Skills & Personal Qualities**:
**Strong Analytical thinking** to identify the real cause of technical problems and the most appropriate solution

**Technical Expertise** in the relevant IT areas to ensure the production of efficient and reliable

  • Application Technician

    Il y a 7 mois

    Neuilly-sur-Seine, France International Flavors & Fragrances Temps plein

    Job Description At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.  The primary responsibilities for the Lab Technician...

  • Maintenance Technician

    Il y a 6 mois

    Montereau-sur-le-Jard, France Cruise Control Recruitment Temps plein

    **Maintenance Technician** **Montereau-sur-le-Jard, France** **36k€-50k€ plus 2k€ bonus** Are you a Maintenance Technician looking to work on with high-tech automation equipment? Do you have a passion for engineering and want to work for one of the best companies within their industry? Are you interested in real career progression...

  • Temp Service Workshop Technician

    il y a 1 mois

    Châtillon-sur-Chalaronne (01), France MSA Safety Temps plein

    Overview: Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world....

  • Senior Fine Fragrance Stability Technician

    Il y a 6 mois

    Neuilly-sur-Seine, France International Flavors & Fragrances Temps plein

    Are you passionate about fragrance creation and developing the fragrances of tomorrow? At IFF we design fragrance solutions that catch us unaware and transport us to places long forgotten. We are now seeking a motivated and result driven talent to join our Scent division as **Senior Stability Technician** for the **Fine Fragrance category**. Come join IFF...

  • Av Technician

    il y a 1 mois

    Vitry-sur-Seine, France CBRE Temps plein

    **AV Technician** **Job ID** - 192589**Posted** - 07-Nov-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Digital & Technology/Information Technology, Facilities Management **Location(s)** Vitry-sur-Seine - Ile-de-France - France **About the Role**: As a CBRE Audio Visual Technician, you will be responsible for the...

  • Assistant Cra

    Il y a 6 mois

    Ivry-sur-Seine, France Thermo Fisher Scientific Temps plein

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...

  • Agent Des Services Hospitaliers

    Il y a 6 mois

    Neuilly-sur-Seine, France Site Hospitalier de Neuilly-sur-Seine Temps plein

    **Détails de l’offre**: **POSTE PROPOSÉ** AGENT DES SERVICES HOSPITALIERS **CONTRAT** CDI **DESCRIPTIF** Le Centre Hospitalier Rives de Seine recherche pour les 3 sites (Neuilly sur Seine, Courbevoie et Puteaux) des Agents des Services Hospitaliers. L' ASH devra être capable d'être opérationnelle dans les domaines suivants: - Opérations de...

  • Responsable de Site

    Il y a 6 mois

    Ivry-sur-Seine, France KS Services Temps plein

    Employer Depuis 30 ans, KS SERVICES s’appuie sur une politique sociale engagée et responsable afin de piloter et d'assurer les services supports des plus grands groupes industriels ou tertiaires, français et internationaux. KS SERVICES compte plus de 800 Hôtes et Hôtesses d’Accueil, Services Généraux, Chefs d’Équipe, Responsables de Site et...

  • Responsable de Site

    Il y a 6 mois

    Ivry-sur-Seine, France KS Services Temps plein

    Depuis 30ans, KS SERVICES s’appuie sur une politique sociale engagée et responsable afin de piloter et d'assurer les services supports des plus grands groupes industriels ou tertiaires, français et internationaux. KS SERVICES compte plus 800 Hôtes et Hôtesses d’Accueil, Services Généraux, Chefs d’Équipe, Responsables de Site et bien d’autres,...

  • Assistant(E) de Service Social Pour Services

    Il y a 6 mois

    Neuilly-sur-Seine, France Site Hospitalier de Neuilly-sur-Seine Temps plein

    **Détails de l’offre**: **POSTE PROPOSÉ** Assistant(e) de service social pour services d'urgence, de soins critiques et de chirurgie **CONTRAT** CDI; Détachement; Mutation **DESCRIPTIF** Nous recherchons notre futur(e) Assistant(e) Social(e) qui aura les missions suivantes. DEFINITION DU POSTE (MISSIONS): Votre travail consiste à évaluer,...

  • Services Project Manager Support

    Il y a 3 mois

    Octeville-sur-Mer, France Sidel Temps plein

    **Your Mission**: As a **Services Project Manager Support (M/W),** your main missions will focus on the following activities: - Owning and driving Sidel on-site activities tools, such as AMP (Asset Management Portal) and SPOT (Project Presence Planning). - Registering new orders in SAP and placing purchase requests with suppliers (both internal and...

  • Desktop Services Technician

    Il y a 3 mois

    Ivry-sur-Seine, France Thermo Fisher Scientific Temps plein

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Summarised Purpose** Provide direct technical support to computer system users. Respond to sophisticated and difficult to resolve computer problems for clients. Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity,...

  • IT Support Technician

    il y a 2 semaines

    Puteaux, Hauts-de-Seine, France Signaturit Group Temps plein

    ABOUT US Signaturit Group is a leading SaaS software company, specializing in LegalTech. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and...

  • Agent de Service Hospitalier

    Il y a 3 mois

    Neuilly-sur-Seine, France Site Hospitalier de Neuilly-sur-Seine Temps plein

    **Détails de l’offre**: **POSTE PROPOSÉ** Agent de service hospitalier (H/F) **CONTRAT** CDD; CDI; Détachement; Mutation **DESCRIPTIF** Implanté dans 4 communes des boucles de la Seine, le Centre Hospitalier Rives de Seine (CHRDS) propose une prise en charge de qualité à tous les âges de la vie. Regroupant plus de 400 lits et places dans de...

  • Field Support Engineer Dc Paris

    Il y a 7 mois

    Neuilly-sur-Seine, France EVBox Temps plein

    In the context of a **job creation** following a strong growth in our activity, we are looking for an **Field** **Support Engineer**, based in Paris-Neuilly sur Seine Are you looking for a predominantly **technical position in electronics / embedded software and / or mechatronics** for which you must **travel regularly**? Want to help create a sustainable...

  • Chef de Service Maintenance et Support Technique dans l'Entraînement Aéronautique

    il y a 4 jours

    Neuilly-sur-Seine, Île-de-France SOGITEC Temps plein

    Description du PosteSOGITEC, un leader mondial de la simulation aéronautique, recherche un(e) responsable technique pour rejoindre son équipe de support.A propos de nousNous sommes une société d'ingénierie en aéronautique, spécialisée dans la conception, le développement, la production et la fourniture de produits et services de simulation. Nous...

  • Perfumer Assistant

    Il y a 6 mois

    Neuilly-sur-Seine, France International Flavors & Fragrances Temps plein

    At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. The primary responsibilities for the Lab Technician role will be to provide...

  • IT Support Technician

    il y a 2 semaines

    Puteaux, Hauts-de-Seine, France Signaturit Group Temps plein

    Signaturit Group is a leading SaaS software company, specializing in LegalTech. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely...

  • Onsite Support Specialist

    il y a 1 semaine

    Rueil-Malmaison, Hauts-de-Seine, France D-ploy Temps plein

    We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are currently looking for an experienced Onsite Support...

  • Responsable Support Applicatif

    il y a 4 semaines

    Neuilly-sur-Seine, France Lùkla Temps plein

    **Description du poste** **Missions principales** **Support et gestion des incidents** - Superviser et prioriser le traitement des tickets d'incidents applicatifs. - Analyser et résoudre les problématiques techniques des utilisateurs. - Assurer un suivi des incidents critiques et garantir leur résolution dans les délais impartis. - Être le point de...