Store Operations Manager

il y a 1 semaine

Cannes, France LVMH Temps plein

**Poste**

Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and implementing innovative initiatives and action plan.

He/she provides “Manager on Duty” coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.

He/she will receive advanced training by HQ and participate to punctual seminars.
***

**Missions Description**:

- Stock Management & Logistics_
- Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
- Organize inventory management (weekly cycle counts and annual inventory)
- Process/internal control_
- In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
- Be responsible for staff training on policy & process
- Care Services (Repairs & Returns)_
- Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
- Review after-sales reports and initiate action plan as needed
- Be responsible for staff training on Care Services guidelines
- Till & Cash Management_
- Supervise till operations
- Be responsible for expense control
- Store Systems Referent_
- Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store
- Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)
- Facilities Management_
- Supervise supplies needs (uniform/consumable supplies)
- Maintenance and store upkeep

**Profil**
- Strong understanding of Customer Service needs and Customer priorities
- Innovative, proactive and strategic
- Team-focused with a desire to collaborate effectively
- Organized, methodical and rigorous

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.

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