Sr. Infrastrutcture Specialist

Acts as a Subject Matter Expert (SME) in the Infrastructure area for EMEA, managing large projects and initiatives with difficult and complex challenges. Primary focus is administering Infrastructure solutions like DataCenters, Cloud solutions, Servers, Clients, Networks, Software Solutions and Collaboration systems. Ensure high levels of availability and cybersecurity compliance of the supported solutions. Work with GlobalDTI teams, IT colleagues and users to resolve issues with Hardware or Software solutions in the EMEA region. Activities which include responding to strategic business needs with significant impact on organization-wide innovation, costs and efficiency. Covering the IT landscape, in physical presence or remotely to supported locations whenever required. Provide support to GDTI global Projects and initiatives in the EMEA region, sub-region or FME location.
- Coach, review and delegate work to lower level professionals
- Participate in and support capacity planning and the development of long-term strategic goals for cost-effective solutions of the organizations’ technology requirements
- Make decisions on complex/ambiguous matters and provide technical direction and priorities for teams
- Produce or maintain reports and documentation related to network and technical systems operations and architecture
- Establish operational plans for Infrastructure area on business strategic and technical matters
- Maintain backup solutions, procedures and DR solutions where applicable
- Respect local and corporate IT GuideLines of your area of responsibility, proactively identifying what needs to be corrected
- Provide support to IT projects and corporate or local/regional initiatives
- Ensure cybersecurity vulnerabilities are mitigated on a regular basis
- Improve existing methods, techniques and/or processes across job areas while considering impact on operational and financial dimensions of the business
- Acknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needs
- Respond to important information requests, critical escalations, and major systems outages
- Local Infrastructure management activities where applicable and Cloud migration support tasks
- In-depth knowledge of the Internal Rules, Procedures / Work Instructions and Guidelines of FME and applicable to the function
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
- Provide support after business hours and weekends if mutually agreed, locally implemented, established and compliant with local laws and regulations
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on DataCenters, Cloud environments, Networks, Servers and clients. Escalate incidents as necessary
- Conducting regular inspection and maintenance activities on Hardware and Software solutions when required
- Ensure backups are conducted successfully on schedule and respecting corporate guidelines
- Help with specialized network access for employees, users and visitors in covered locations respecting correct security levels. If required, provide technical support with hardware installation or issues with network devices
- System Administration: perform upgrades and maintenance activities when required
- Configure, install and troubleshoot Operating Systems and Applications in Servers and Clients if needed
- Hardware lifecycle management: Monitor the return and safe storage of existing Servers and DataCenters hardware until final disposal or destruction
- Ensure compliance related guidelines are being implemented or monitored
- Meet SLA’s and related KPI’s for key services and activities
- Participate in corporate training sessions and certifications when required

**Education**:
Bachelor’s degree and 8-12+ years of work experience in IT Infrastructure & Operations, or a Master’s degree and 6+ years of work experience, or a Phd and 3+ years of work experience. Industry recognized IT trainings and certifications are a plus.
- 8-12+ years of IT Service Desk, Field Support and System Administration work experience
- 8-12+ years of Project Management working experience
- Preferable to have experience of working in the healthcare sector

This is a Hybrid position