Technical Customer Support

il y a 1 mois


Blagnac, France Care Technology Consulting Temps plein

Mission principale:
Le Customer Support Engineer en avionique et électrique a pour mission d’assurer le support technique auprès des clients aéronautique concernant les systèmes avioniques et électriques. Il intervient dans la résolution des problèmes, l’analyse des pannes et la mise en place de solutions adaptées pour garantir la satisfaction client et la conformité des appareils.

Responsabilités:

- **Support Technique**:

- Fournir un support technique aux clients sur les systèmes avioniques (GPS, VOR, ILS, TCAS, etc.) et électriques (harnais, baies, cœur-électrique, platines, etc.).
- Analyser les problèmes signalés et proposer des solutions.
- **Diagnostic et Résolution**:

- Réaliser des diagnostics approfondis sur les systèmes en cas de pannes.
- Collaborer avec les équipes internes pour le développement de solutions durables.
- **Documentation**:

- Mettre à jour la documentation technique et les bases de données liées aux incidents.
- Rédiger des rapports d’analyse et des recommandations techniques.
- **Formation et Sensibilisation**:

- Former les clients à l’utilisation des systèmes et à la gestion des pannes.
- Participer à l’élaboration de programmes de formation pour le personnel technique des clients.
- **Amélioration Continue**:

- Identifier les opportunités d’amélioration des produits et des processus.
- Participer à des projets d’amélioration continue au sein de l’équipe.

Compétences requises:

- **Expérience**:

- Plus de 5 ans d’expérience en bureau d’études avec une bonne connaissance des systèmes avioniques et électriques.
- Familiarité avec les systèmes ATA (Air Transport Association).
- **Techniques**:

- Connaissance des manuels de maintenance (AMM, IPC, TSM) et des normes de l’industrie.
- **Interpersonnelles**:

- Excellentes compétences en communication.
- Capacité à travailler en équipe et à interagir avec des clients variés.
- **Langues**:

- Anglais écrit et parlé à un bon niveau.

Profil recherché:

- Diplôme d’ingénieur ou équivalent en aéronautique, électronique ou domaine connexe.
- Passion pour l’aéronautique et sens du service client.

Type d'emploi : Temps plein, CDI
Statut : Cadre

Rémunération : 32 485,00€ à 39 000,00€ par an

Horaires:

- Du lundi au vendredi
- Travail en journée

Lieu du poste : En présentiel

Date de début prévue : 14/10/2024



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