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Senior Operational Change Management Specialist
Il y a 3 mois
Tasks:
- Coordinate operational change management activities to ensure effective service management
- Make improvements to the operational change management process on a regular basis, aiming for consistent, on-time validation of changes
- Ensure quality is maintained throughout the service delivery process within area of operational change management
- Coordinate and ensure quality of operational documentation review and delivery
- Build and maintains strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs)
Education Requirements:
- Minimum 4 years of relevant education (master's or equivalent) after secondary school.
Minimum Experience Requirements:
- Minimum 4 years of IT professional experience
- Minimum 2 years of relevant professional experience in change management area or other ITSM process
Qualifications, Knowledge and Skills:
- Certification in ITIL/ITIL V3 or V4 Foundation or/and ITIL Specialist
- Working experience in ITSM ticketing tool
- Certification in Change Management is considered an asset
- Certification in DevOps Fundamentals or Foundation is considered an asset
- Certification in Prince 2 and/or Agile methodologies is considered an asset
- Good knowledge of the software development lifecycle
- Highly organized and with strong collaboration skills
Additional Qualification, Knowledge and Skills:
- Wide knowledge in ITSM tools including Open Sourced, and mainstream tooling (experience with tools like, ServiceNOW, BMC, Service Manager, OTRS)
- Experience with IT Project and service management tools like Jira
- Has experince in implementing customizations of the tools above from requirement specifications to development and realization
- Has IT knowledge management experience
- Knows and used Knowledge Management tools like ServiceNOW, Confluence, others
- Understands and managed/owned several IT Service management processes, furthermore undersands the possible correlations and co-dependencies: Incident Management, Problem Management, Change Management, Continual Service Improvement, Service Level and Business Relationship Management
- Has experience in various project management methodologies (waterfall and agile approach alike)
Delivery mode: Onsite (Strasbourg) + Proximity
Deadline: 11/03/2024 at 10:30 AM (CET)
