Area Parts Supervisor France
Il y a 3 mois
What to Expect
- Our Parts team plays a critical role in the service operations, offering fundamental support to both Technicians and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
- Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
- We hire leaders who want to run a service parts business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our parts Supervisors consistently deliver excellent results across both people's leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
- French version:
- Soutient les conseillers en pièces pour atteindre les indicateurs de performance, y compris, mais sans s'y limiter, la satisfaction de la clientèle, la productivité, la rentabilité et les économies de coûts.
- Surveille régulièrement les performances et est responsable de la qualité au sein de votre équipe, motive, dirige et inspire l'équipe dans des améliorations continues et desefficacités. Un soutien des autres emplacements est requis.
- Effectue régulièrement des entretiens individuels et des sessions de feedback avec les membres de l'équipe, fournissant un coaching constructif et clair et faisant le suivi de la formation en développement et de tout cas du personnel. Identifie les obstacles perturbant le flux de travail et s'assure que chacun a les outils et la formation nécessaires pour accomplir son rôle avec succès.
- Veille à ce que les normes des pièces et les procédures disponibles soient à jour, précises et que tout le travail soit conform.
- Gère les escalades complexes avec votre équipe, résolvant et désamorçant avec confiance des conversations difficiles sur tous les canaux de communication.
- Responsable de l'intégralité de l'inventaire de bout en bout, de la réception à l'exécution et à la facturation/consommation. Collabore étroitement avec le responsable du service pour garantir que nous servons efficacement et sans heurts les voitures de nos clients, en veillant à ce que les pièces soient disponibles et que les processus d'escalade soient correctement suivis.
- Collabore quotidiennement avec les équipes internes du Centre de service, y compris le service et la livraison, et la haute direction locale.
- Enregistre avec précision les transactions et les données des pièces dans le système, en portant une excellente attention aux détails et en signalant tout problème.
What You’ll Do
- Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
- Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
- Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
- Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
- Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
French version:
- Soutient les conseillers en pièces pour atteindre les indicateurs de performance, y compris, mais sans s'y limiter, la satisfaction de la clientèle, la productivité, la rentabilité et les économies de coûts.
- Surveille régulièrement les performances et est responsable de la qualité au sein de votre équipe, motive, dirige et inspire l'équipe dans des améliorations continues et desefficacités. Un soutien des autres emplacements est requis.
- Effectue régulièrement des entretiens individuels et des sessions de feedback avec les membres de l'équipe, fournissant un coaching constructif et clair
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