IT On-site Support Engineer
Il y a 2 mois
**Job Summary**:
- The IT On-Site Support Engineer is a member of IT France team and reports to the IT France Manager.
- He/She provides IT support to users on site when/where required, especially when the Service Desk team can’t solve issues remotely.
- While Corporate IT Service Owners are responsible for defining IT services and enabling their delivery, the IT On-Site Support Engineer facilitates the deployment and support of IT services on site.
- He/She provides support to Business Events and Stand-up Meetings.
- Facilitates on site IT trainings, IT round table, information sharing and awareness sessions for end users.
- Supports the deployment of Global IT Strategy, Corporate directives, global changes and projects.
- Handles complaints and follow up actions together with the Site IT Manager.
- Has mandate to contact users regarding legal issue, license issue, in absence of the Site IT Manager.
- Gathers feedback on delivered services and identify improvements in services and processes.
- Attends and provides support to IT audits, quality audits, security audits.
- Works on improvement plans, recommendations and observations as outcome of audits.
- Ensures policy requirements are implemented properly on site to secure certifications.
- Works in close collaboration with all key stakeholders on site.
- Works with peers of other sites and attends global IT On-Site Support engineers meetings within his network of expertise as member of a global team, to share best practices and improve global services and processes.
- Contributes to customer satisfaction related to all IT services provided.
- Establish good relationship with colleagues, local IT team and users.
**Job Qualification**:
- At least Bachelor degree in IT
- IT support expertise on Windows 10/11, Linux is a plus, Network related issues understanding
- First time right attitude, able to build trustworthy relationship with users and stakeholders
- Good communication skills, both in French and English
- Experience with acting between business & IT service organization
- End user focus, enthusiastic and positive mindset towards customer satisfaction.
- Able to manage client expectations.
- Experience within a global organization is a plus
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