Head of Customer Support Investigations
il y a 4 semaines
**Description de l’entreprise**:
Acteur financier d'envergure internationale, Natixis Corporate & Investment Banking met à disposition des entreprises, institutions financières, sponsors financiers, souverains et supranationaux une palette de services en conseil, investment banking, financements, banque commerciale et sur les marchés de capitaux.
Ses équipes d’experts, présentes dans 30 pays, conseillent les clients sur leur développement stratégique en les accompagnant dans la croissance et la transformation de leurs activités tout en maximisant leur impact positif. Natixis Corporate & Investment Banking s’est engagée à soutenir la transition environnementale en alignant son bilan financier sur une trajectoire de +1,5 °C d’ici à 2050.
Natixis Corporate & Investment Banking fait partie du pôle Global Financial Services du Groupe BPCE, 5e établissement financier européen et 2e acteur bancaire en France à travers ses réseaux Banque Populaire et Caisse d’Epargne.
Si vous êtes enthousiaste à l'idée de relever des défis passionnants, d’avoir un impact et de contribuer à la construction du monde de demain, rejoignez-nous et faites bien plus qu’un simple job.
En tant qu’employeur responsable et engagé à construire un environnement de travail inclusif, nous offrons les mêmes opportunités aux talents de tous horizons, indépendamment de votre âge, origine, orientation sexuelle, handicap...
**Poste et missions**:
Au sein de l’entité Treasury Solutions Operations (TSO) de Natixis vous rejoignez l’équipe Customer Support and Investigation for Financial Institutions en tant que Leader Manager. Vous encadrez l'équipe en charge du suivi de l’ensemble des demandes reçues des banques partenaires de Natixis dans le cadre de son activité de correspondance bancaire.
Au quotidien, vous avez pour principales missions de:
- Transmettre la culture « Lean durable » et animer des séances de formation autour du déploiement des outils Lean (Ateliers KISS, PSS, PAD ) ;
- Piloter l’activité, analyser le contenu du stock des demandes reçues et mettre en place des plans d’actions en cas d’écarts ;
- Encourager la dynamique d’amélioration continue en coordonnant les plans d'actions, notamment en réponse aux incidents opérationnels, réclamations clients ou inefficacités de traitement ;
- Superviser le suivi des risques opérationnels, les alertes et les déclarations d’incidents informatiques et techniques liés aux produits ;
- Piloter la bonne gestion du traitement des suspens comptables relatifs à l’activité de correspondance bancaire ;
- Coordonner, analyser les demandes d’escalade des clients émanant des équipes Front Office Cash management for Financial Institutions.
**#TransformativeFinance**
Le poste est basé à Charenton-Le-Pont, avec la possibilité de télétravailler.
En tant que Top Employer, nous plaçons nos collaborateurs au centre de nos attentions. Des dispositifs de mobilité interne, développement de carrière et de formation vous permettent de grandir et de vous épanouir tout au long de votre parcours.
Vous évoluez dans un environnement de travail hybride, inclusif et favorisant le collaboratif.
Vous avez également la possibilité de vous engager en faveur de la société et de causes qui vous tiennent à cœur via notre fondation d’entreprise.
**A propos du processus de recrutement**
Vous serez contacté par l’un de nos recruteurs avant de rencontrer nos experts métier (manager, membre de l’équipe ou de la filière métier).
**Profil et compétences requises**:
A propos de vous : Si vous vous reconnaissez dans la description suivante, vous êtes fait pour travailler avec nous
Vous disposez d'au moins 5 ans d’expérience dans le domaine des activités de traitement d'opérations bancaires, idéalement sur une activité de gestion de flux internationaux.
Vous maîtrisez:
- L'encadrement d'équipe ;
- La gestion de plusieurs projets en parallèle ;
- La comptabilité clientèle bancaire et/ou les solutions de cash management.
Vous avez un excellent relationnel, une très bonne capacité d’écoute, vous êtes:
- Doté d'un bon sens de l'analyse ;
- Organisé, fiable et rigoureux ;
- Capable de transmettre des connaissances métiers auprès de collaborateurs débutants et confirmés.
Vous maîtrisez l’anglais avec un niveau B2 minimum.
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