Order Handler

Il y a 2 mois


Les Ulis, France Hitachi Energy France Temps plein

**Description**

General information:Rattache(e) au Responsable du Local Product Group, vous assurez aupres des clients internes et externes un support effectif dans la phase " apres commande " en coordination avec les autres fonctions de l'entreprise, avec pour objectif d'augmenter la satisfaction client.Responsibilities:Vous avez egalement pour responsabilite de : - Saisir et controler les commandes clients de l'enregistrement a la cloture de la commande : controle de l'integrite des donnees d'entree (prix de vente, elements de prix de revient, informations commerciales, etc ) - Suivre l'integrite du backlog commercial (exhaustivite des commandes, fiabilite des prix de ventes, des dates de livraison, des echeanciers), de la facturation, de la relance preventive des paiements et des impayes. - Animer, coordonner et assurer la resolution des litiges clients de l'enregistrement au paiement de la commande en collaboration avec les autres fonctions de l'entreprise (Commercial, Service Interventions, Logistique, Finance, Juridique). - Traiter les requetes clients dans son perimetre de responsabilite et aiguiller les autres requetes vers les interlocuteurs correspondants. - Informer pro activement les clients et le commercial terrain sur le suivi des commandes et repondre aux questions soulevees dans son perimetre de responsabilite. Participer activement a l'amelioration de l'experience client durant le processus de " post-order " management. - Actualiser et suivre le master data client dans les ERP de l'activite, en coordination avec les autres fonctions de l'entreprise (Commercial, Charge d'Affaires, Finance). - Produire des analyses ad hoc a partir des besoins exprimes par le business (suivi des articles vendus par segment, client, etc ). - Produire et analyser les indicateurs de performance du processus administration des ventes (retards de facturation, " On Time Delivery ", retard de reception, notes de credit clients, evolution des impayes, etc ). - Participer au projet d'amelioration continue du processus : proposition de solutions alternatives, approche " lean ", etc. - Etre en appui aux Charge(e)s d'Affaires du service selon les besoins de l'activite. - Gerer le back-office du service (taches transversales ponctuelles ou recurrentes comme la gestion des consommables, la gestion documentaire des templates du DRT, la gestion des demandes d'analyses d'huile, des dechets, l'assistance aux rapports de fin de chantier pour communication clients, etc.) - Faire evoluer la procedure ADV en tant que necessaireYour background:H/F de formation Bac +2/3 ou plus, type Gestion, Assistant technique d'ingenieur, vous avez acquis une experience de 2 a 4 ans en administration des ventes dans le domaine de l'industrie. Vous faites preuve de sensibilite commerciales et d'une appetence pour la technique, et avez la capacite a gerer plusieurs dossiers en parallele. Vous pouvez mettre en avant pour ce poste une grande rigueur de travail, votre autonomie et votre determination. Vous savez travailler en equipe, etre force de propositions et vous etes tourne(e) vers la satisfaction client. Vous maitrisez les outils informatiques. La langue anglaise fait partie de votre environnement de travail. Vous etes a l'aise a l'ecrit comme a l'oral.



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