Data Content Operations
il y a 1 mois
Description de l'entreprise
Believe est l'un des leaders mondiaux du marché de la musique numérique. Believe a pour mission d’accompagner les artistes et les labels locaux dans l’écosystème digital en leur offrant des solutions à chaque étape de leur carrière et développement
Ce sont plus de 1600 salariés dans 50 pays qui accompagnent artistes avec expertise, respect, équité et transparence.
Afin de soutenir notre forte croissance sur tous les continents, nous sommes constamment à l’affût de nouveaux Believers. Rejoignez-nous afin qu’ensemble, nous ayons un impact fort et plus positif sur l’industrie musicale
Ready to #setthetone with Believe?
Description du poste
Vous travaillerez au sein de la Supply Chain, en tant que membre de l’équipe Data Content Ops. Vos principales missions seront:
- Support de niveau 2:
- escalade support niveau 1
- tickets bugs outils : correctifs et remontées de tickets aux équipes produits.
- Gestion & Support sur les process de Upsell Tunecore, transfert ou ingestion de catalogues (ingestion xml, template xls) et exports de catalogues.
- Assurer et maintenir une optimisation des process de tickets internes.
- Acteur de la chaine de création/d’optimisation des produits Content
- Gestion de projet (mise en place, amélioration, bascule,) des process Content
- Single point of Contact PO/PM de la supply chain et participation aux projets (grooming, testing, sprint review) pour améliorer la productivité et l’UX/CX.
- Point d’entrée/d’escalade vers le Content Management et le Support.
- Monitoring et pilotage de l’activité Catalog Ingestion.
**Qualifications**:
Chez Believe, notre leitmotiv est simple : ouverture d’esprit, passion et implication
On appréciera aussi votre agilité, votre sens de l’innovation, votre excellent relationnel et votre enthousiasme
- Vous êtes proactif et réactif, avec un souci de la qualité de service et de la communication vis-à-vis des services avec lesquels vous êtes en interaction.
- Vous avez une culture opérationnelle d'une supply chain digitale avec de la gestion de flux de contenu, de nombreux KPI et suivi de SLA à respecter.
- Vous avez une connaissance des outils de support type Jira service, Service desk ou Zendesk
- Vous aimez travailler en équipe et de manière transverse
- Votre niveau d’anglais est courant, à l’oral comme à l’écrit
Si vous vous reconnaissez et que vous avez au moins 2 ans d’expérience en tant que Content Operations Support, n’hésitez plus ce poste est fait pour vous
Informations supplémentaires
Believe s’engage à garantir l’égalité des chances en matière d’emploi, sans tenir compte de l’origine, du sexe, des mœurs, de l’orientation sexuelle, du genre, de l’âge, de la situation de famille, de l’état de grossesse, d'origine, des opinions politiques, des activités syndicales, des convictions religieuses, de l’apparence physique, du nom de famille, du lieu de résidence, de l’état de santé, ou en situation de handicap.
Découvrez nos nouveaux locaux : bit.ly/believeoffice
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