Student Accounting Specialist
Il y a 2 mois
**Department**:
Student Accounting Services (SAS)
**Position Title**:
Student Accounting Specialist
**Position Overview**:
The Student Accounting Specialist will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The Student Accounting Specialist will also be responsible for updating the Student Information System when needed.
**Duties**:
- Provide daily support to students and FRPs (Financial Responsibility Parties) on matters related to payments and refunds
- Respond to telephone inquiries and student walk-ins
- Manage the SAS shared mailbox and improve KPIs (Key Performance Indicators)
- Serve as a backup for SAS team members
- Assist the SAS coordinator on student refunds
- Coordinate with the Housing Office on matters related to student billing, collection, and security deposit refunds
- Handle Housing adjustments as needed
- Follow up with students and families on outstanding payments
- Update the Student Information System and student records as appropriate
- Assist in preparing and validating the 1098-T Tax Form
- Assist in certifying students who benefit from the Department of Veterans Affairs
- Assist SAS coordinator in the Internship process & registration
- Assist in reviewing SAS policies and updating the BPRs (Business Process Records) when necessary
- Run regular reports from the Student Information System
- Work with departments including the Registrar’s Office, Admissions, Financial Aid, Outreach, Health, Housing, Internship Office, and Library to correct errors
- Review and correct cost type, update holds, coop billing, and User Defined notes
- Enter bank transfers, checks, credit card, cash payments, and other transactions into the system
- Process student reimbursement requests when needed
- Review student records in CAMS for accuracy and make necessary adjustments
- Assist in IRIS testing, and writing test cases
**Invoicing**:
- Send proforma invoices to incoming students
- Provide manual invoices as requested
- Ensure tuition and fees are correctly charged
- Review all student loans to ensure the amounts are correct; liaise with Financial Aid; respond to student queries about grants and loans; liaise with parents about how loan refunds are distributed
- Reconcile accounts as needed
- Ensure loans and Financial Aid match course registrations
**Qualifications**:
- Native or near-native English speaker with a good command of French
- Excellent organizational skills
- Service-oriented, excellent communication and interpersonal skills
- Familiarity with the American educational system is desirable
- Cultural sensitivity, experience studying/working in highly diverse environments
- Ability to work well under stress
- Ability to deal effectively with people and within a team
- Outlook, Excel, and basic computer skills
- Knowledge of Unit 4 system would be desirable
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