Ip Support Agent
Il y a 7 mois
**_Your next adventure awaits here _**
As part of our IP Patent SaaS Support Team, you will be the **interface between our customers, our sales team and our technical teams.
- You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker); you will support the customer in the use of our Questel software suite (Intellixir, Orbit Intelligence, Orbit Express) which is constantly evolving.
- You will be responsible for training customers online or onsite and for this, you must be able to transmit your know-how online using our tools.
- You will of course be trained in our technologies and largely supported by experienced support engineers who will pass on their know-how and "recipes" to you.
- With time, you will manage more and more complex problems on your own. You will have a key role as a real witness of the customer experience, you will communicate requests for improvement of our products.
- You may participate in the testing phases before the updates and take action on certain specific aspects.
**_ The perfect match _**
With a master or licence degree, it would be a PLUS to have a first professional experience in one of these fields:
- Use of the *Orbit* monitoring tools
- Knowledge of the *Patents* filing procedures or Intellectual Property in general
- Customer oriented or with significant experience (2 years minimum) in SaaS Customer relationship (B to B), you have a good ability to understand technical problems and bring a real interest to solve them.
You are "Tech friendly" and have demonstrated your technical versatility in a customer interface role.
- Your writing skills are undeniable.
- Fluency in spoken French and English / proficiency at written French and/or English are required.
- A third European language (Italian, Spanish, German) will be a real value.
**_ Personal attributes_**
- Autonomy and team spirit
- Time management
- Availability
- Taste for learning & listening
- Good interpersonal skills and liking customer contact
- Ability to communicate
**_ Join Questel, a growin_**_g international group, and live a great human adventure_**
**What we have to offer**
- full-time permanent position
- nice office in Sophia-Antipolis with access to several facilities : swimming pool, tennis court, charging stations,...
- international teams : offices in the USA, EMEA & APAC
- an inclusive culture and continuous learning environment with career advancement opportunities
- attractive compensation: profit-sharing bonus, CSE benefits, restaurant card, health insurance
- remote work (2 days a week)
**Job Location**: Sophia Antipolis (France) hybrid
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