Ip Support Agent
Il y a 4 mois
**_Your next adventure awaits here _**
As part of our IP Patent SaaS Support Team, you will be the **interface between our customers, our sales team and our technical teams.
- You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker); you will support the customer in the use of our Questel software suite (Intellixir, Orbit Intelligence, Orbit Express) which is constantly evolving.
- You will be responsible for training customers online or onsite and for this, you must be able to transmit your know-how online using our tools.
- You will of course be trained in our technologies and largely supported by experienced support engineers who will pass on their know-how and "recipes" to you.
- With time, you will manage more and more complex problems on your own. You will have a key role as a real witness of the customer experience, you will communicate requests for improvement of our products.
- You may participate in the testing phases before the updates and take action on certain specific aspects.
**_ The perfect match _**
With a master or licence degree, it would be a PLUS to have a first professional experience in one of these fields:
- Use of the *Orbit* monitoring tools
- Knowledge of the *Patents* filing procedures or Intellectual Property in general
- Customer oriented or with significant experience (2 years minimum) in SaaS Customer relationship (B to B), you have a good ability to understand technical problems and bring a real interest to solve them.
You are "Tech friendly" and have demonstrated your technical versatility in a customer interface role.
- Your writing skills are undeniable.
- Fluency in spoken French and English / proficiency at written French and/or English are required.
- A third European language (Italian, Spanish, German) will be a real value.
**_ Personal attributes_**
- Autonomy and team spirit
- Time management
- Availability
- Taste for learning & listening
- Good interpersonal skills and liking customer contact
- Ability to communicate
**_ Join Questel, a growin_**_g international group, and live a great human adventure_**
**What we have to offer**
- full-time permanent position
- nice office in Sophia-Antipolis with access to several facilities : swimming pool, tennis court, charging stations,...
- international teams : offices in the USA, EMEA & APAC
- an inclusive culture and continuous learning environment with career advancement opportunities
- attractive compensation: profit-sharing bonus, CSE benefits, restaurant card, health insurance
- remote work (2 days a week)
**Job Location**: Sophia Antipolis (France) hybrid
-
Intellectual Property
Il y a 3 mois
Sophia Antipolis, France Arm Temps pleinBased in Sophia Antipolis FR and Cambridge UK, the central engineering operations teams at Arm provide a variety of services to support and drive engineering efficiency activities. We are looking for someone which would be interested in joining our department mainly working on our export control and security compliance projects. We are a team with...
-
Customer Support Engineer
il y a 1 mois
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps pleinPosition Title:Technical Support Engineer specializing in Fortinet's FortiManager, FortiAnalyzer, and FortiPortal solutionsReporting Structure:Reports to the Technical Support ManagerJob Overview:Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will possess strong problem-solving abilities,...
-
Technical Support Engineer
Il y a 3 mois
Sophia Antipolis, France Fortinet Temps plein**Please note that this is not an IT/system administration position. **Key Responsibilities**: - Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions. - Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region. -...
-
Technical Support Engineer
Il y a 3 mois
Sophia Antipolis, France Fortinet Temps plein**Job Title**: Technical Support Engineer, Level 1 or 2 - FortiManager/FortiAnalyzer/FortiPortal products **Reports to**: Technical Support Manager **Location**: EMEA Support Centers - Prague, Czech Republic or Sophia Antipolis, France. **Job Description Summary**: All positions require strong oral and written communication skills. Oral communication...
-
Fortinet Support Professional
il y a 2 semaines
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps pleinJob Title:Technical Support Specialist, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers Job Description Summary:Fortinet is expanding its EMEA technical support teams. We are seeking skilled technical support specialists at all levels. The ideal candidate will possess the...
-
Technical Support Specialist
il y a 1 semaine
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps pleinJob Title:Technical Support Specialist, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers Job Description Summary:Fortinet is expanding its EMEA technical support teams. We are seeking strong technical support specialists at all levels. The ideal candidate will have the ability...
-
Customer Support Engineer for Security Products
il y a 1 mois
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps pleinJob Title:Technical Support Engineer for Fortinet's FortiManager, FortiAnalyzer, and FortiPortal productsReports to:Technical Support ManagerLocation:EMEA Support CentersOverview:Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will demonstrate exceptional problem-solving abilities,...
-
Technical Support Engineer
Il y a 4 mois
Sophia Antipolis, France Fortinet Temps pleinJob Title:Technical Support Engineer, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers - Prague, Czech Republic or Sophia Antipolis, France. Job Description Summary:Fortinet is growing and we are expanding our EMEA technical support teams. We are looking for strong technical...
-
Ingénieur en Conception Électronique et Logiciel Embarqué
il y a 18 heures
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Robert Bosch Group Temps pleinDescription du PosteNous recherchons un ingénieur expérimenté en conception électronique et logiciel embarqué pour rejoindre notre équipe Automotive Electronics Bosch basée à Sophia-Antipolis. Vous serez chargé de contribuer à la définition détaillée des IP et des circuits complexes en collaboration avec les chefs de produits, les clients et les...
-
Hardware Applications Engineering Intern
Il y a 3 mois
Sophia Antipolis, France Arm Temps pleinShow more **The Location**: Arm’s Sophia Antipolis design centre is located in one of the most appealing parts of France, at the heart of Europe’s largest and most dynamic technology park. Surrounded by mountains and the Mediterranean Sea, this outstanding design centre has delivered leading products from Arm’s Cortex (TM) processor family. These CPUs...
-
Staff Software Engineer
Il y a 4 mois
Sophia Antipolis, France arm limited Temps pleinThe Role Job Overview: The Design Enablement team in Arm Solutions Engineering develops methodology, Tools and flows used for the development of our compute subsystem (CSS) products and SoC’s for a wide range of market segments including Client, Infra, IoT and Automotive. As part of this work, you will lead the SOC Design methodology...
-
Field Application Engineer
Il y a 3 mois
Sophia Antipolis, France Menta Temps pleinFull time, based in Sophia-Antipolis, France._ **Job description** We are looking for an engineer to be a part of the Field Application Team. The main role is to work with our customers to deliver a complete solution to fulfil their needs. If you are an enthusiastic, motivated engineer and can connect with Engineering, Sales/Account Teams, and Customers -...
-
Senior Staff Hardware Architect
Il y a 3 mois
Sophia Antipolis, France Arteris Temps pleinPour soutenir notre croissance, nous recherchons un Senior Staff Hardware Architect. Chaque équipe travaille avec les outils les plus récents et les techniques de conception et de vérification numériques dans les nœuds de silicium de pointe, 5 nm et moins. Les membres de l'équipe travaillent directement avec les équipes Architecture, Logiciel et SoC...
-
Principal Hardware Architect
Il y a 3 mois
Sophia Antipolis, France Arteris Temps pleinPour soutenir notre croissance, nous recherchons un Principal Hardware Architect.. Chaque équipe travaille avec les outils les plus récents et les techniques de conception et de vérification numériques dans les nœuds de silicium de pointe, 5 nm et moins. Les membres de l'équipe travaillent directement avec les équipes Architecture, Logiciel et SoC de...
-
Arm Verification Engineer
il y a 2 jours
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France arm limited Temps pleinThe RoleWe are seeking a highly skilled Verification Engineer to join our CPU verification team in Sophia Antipolis, France. As a key member of our team, you will be responsible for the verification of our industry-leading CPU IP, utilizing cutting-edge simulation, formal, emulation, prototyping, and modeling tools.Responsibilities:Develop and execute...
-
Senior Engineer, Analog Design Engineering
Il y a 3 mois
Sophia Antipolis, France Analog Devices Temps pleinAnalog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably...
-
Senior Test Engineer
Il y a 4 mois
Sophia Antipolis, France NXP Semiconductors Temps plein**Your **responsibilities**: - Define and specify DFT requirements for new IP to achieve performance targets. - Define test hardware specification (schematics + constraints) according to selected ATE system to ensure full test coverage at minimum test time. - Support development of production test HW from first Silicon. - Develop and maintain Validation,...
-
Senior Digital Hardware Designer
il y a 3 jours
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France CEVA, Inc. Temps pleinCEVA, Inc. is seeking a skilled Hardware Wi-Fi Design Engineer to join our Wireless Internet of Things group. As a member of our Hardware Wi-Fi team, you will work closely with our SW and Signal Processing teams to specify, architect, and implement the future evolution of our Wi-Fi IP. Key responsibilities include defining the architecture/micro-architecture...
-
CPU Verification Engineer
il y a 3 semaines
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France arm limited Temps pleinAbout the RoleAre you passionate about cutting-edge technology and thrive in a dynamic, international environment? We are seeking a skilled CPU Verification Engineer to join our team in Sophia Antipolis, France. You will play a vital role in developing and refining simulation tools that drive the creation of industry-leading CPU intellectual property...
-
Ingénieur en Implémentation SoC
il y a 1 semaine
Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Robert Bosch Group Temps pleinDescription du PosteEn tant qu'ingénieur en implémentation SoC, vous rejoindrez l'équipe de conception de puces électroniques pour le secteur de l'automobile au sein de la division semi-conducteur de Bosch (Mobility Electronics) à Sophia-Antipolis.Votre expertise en implémentation vous amènera à assurer plusieurs types d'activités,...
