Customer Quality Engineer

il y a 1 mois

Chassieu, France ABB Temps plein

**Customer quality Engineer M/F/d**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this position, you will be responsible for customer satisfaction, handling complaints and monitoring customer quality for the Integrated Production Unit (UPI) for electrical contactors at the Chassieu site.

**Your responsibilities**:

- Receive and technically qualify customer complaints (understand customer needs and complaint).
- Identify any critical cases that could have a major impact on ABB's image and/or have significant financial repercussions.
- Carry out technical expertise (L6S approach) with the support, if necessary, of the site's technical teams.
- Manage customer communication during the assessment, with possible on-site visits (on a one-off basis).
- Write the associated 8D reports.
- Handle claims with a constant concern for rapidity and thoroughness in terms of documentation and technical aspects, using in-house tools (Sales Force currently being deployed).
- Monitor customer satisfaction.
- Ensure that corrective and preventive actions are taken and implemented.

**Your background**:

- Degree in technical engineering (ideally electrical engineering).
- At least 3 years' experience including a commercial relationship in an international context.
- General knowledge of electricity, mechanics and electronics.
- Mastery of quality tools (FMEA, Six Sigma, statistical approach, problem-solving methodology, continuous improvement, etc.).
- Fluent English and French, both spoken and read.
- Analytical and synthesizing skills.
- Customer, market and results-oriented.
- Strong awareness of Health, Safety and Security rules: HSE is everyone's business.

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