Sr. Mgr Emea Self Service Product Owner

Il y a 5 mois

IssylesMoulineaux, France Johnson & Johnson Temps plein

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. With $94.9 billion in 2022 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of healthcare products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson is recruiting for a **Senior Manager (EMEA) Self Service Product Owner **within Supply Chain Technology Enterprise servicing both Innovative Medicine and MedTech. Self-Service is part of the Customer Order Experience group - with its mission to evolve with our customers and ensure we can anticipate their needs in the most proactive manner. This role will be based in EMEA with global partners across the supply chain.

**We believe in our customers and patients. **We strive to evolve with our customers on how they order while **_shifting behaviors _**to enable an **i **_ntegrated, seamless _**experience. We aspire to deliver exceptional order journey experiences with every single customer interaction and live up to our promise to be reliable, effortless, proactive, and caring.

**We are digital **. The Customer Order Experience group is leading a digital transformation to serve our customers on how we can most effectively use technology within our end-to-end Supply Chain and Commercial businesses. This role is primarily focused on the EMEA region for Self Service, as we start building a global template across the regions.

**We value business expertise. **This position will drive the technology product enabling self-service capabilities in the order journey process and will be a catalyst in enhancing the global technology strategy.

**We love to learn. **We seek a creative problem solver who partners with segment specialists to bring forth new insights, challenge the status quo, deliver innovations, and resolve how to best enable the business through the effective use of technology. Our customers are beautifully dissatisfied and this problem solver will partner across products to improve customer (and patient) journey.

**Key Responsibilities**:

- Define the product / platform vision, strategy and OKR’s in service of Self-Service EMEA aligning business demand with the product/ platform roadmap using High Performing Teams best practices and tools
- Partner with key programs such as TranSCend in enabling an optimal customer experience for Self Service users
- Balance business value with technical feasibility while prioritizing features, optimizing cost and improving delivery efficiency
- Further refine the backlog by adding vital technical features and epics; with regard to supplier delivered capacity & architectural integration is understood
- Break silos, build deep relationships and drive organizational alignment with many contributing teams (including IT, engineering, research, design, and partners) on priorities, schedule, cost, and ensure successful execution of scope
- Drive selection of product / platform solution options, work with the Lead Engineer to assess tech elements of the solution prior to user testing and to balance tech debt
- Bring Industry benchmarks and set performance metrics and targets to improve Digital Platform performance
- Create an inclusive and positive work environment where diverse talent can grow and succeed.
- Practice customer-focused thinking and creative problem-solving to ensure efforts are focused on validated problems based on research and data that can be solved optimally and measured in market
- Drive operational efficiencies using outside/in and inside/out data exchange approaches
- Continuously optimize build, support and support investments through automation, hosting, support models, etc, sustaining service levels
- Ensures information security, compliance requirements in relation to electronic medical records are met, coordinates corresponding SDLC and agile documentation activities takes place, and participates in compliance review activities as required
- Collaborate within other products to learn and improve and/or technology opportunities to drive a unified view of the customer

**Qualifications**:
**Education**:
**Experience and Skills**:

- Experience in a SOX, Validated, and/or HITRUST environment is required
- A minimum of 10 years of relevant work experience is required
- A minimum of 10 years of demonstrated ability in Product Management or Product Development of digital solutions with track record of multiple successful user-facing solutions released to production is required
- A minimum of 5 years of hands-on software, web services, and/or integration development is preferred
- A

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