Inside Sales Dubuis

**United in Performance. Inspired by Innovation.**

The Mining and Infrastructure Attachments division is a global leader in developing, manufacturing, and marketing hydraulic attachment tools, ground engaging tools, and infrastructure battery-powered hand tools and attachments. Our products serve diverse industries including mining, construction, infrastructure, demolition, and recycling. With production facilities spanning six continents, including major hubs in Sweden, Germany, the USA, and Australia, we are committed to delivering excellence in both products and services.

**In this role, your mission and responsibilities will be to**:This Inside Sales Dubuis is responsible for the smooth running of the sales department. As such, he or she carries out the commercial and administrative processing of customer orders with a view to quality (service, cost, deadlines, etc.) and communicates to customers all the necessary technical information on the company's products and services. Specifically, you’ll:

- Ensure compliance with and monitoring of internal procedures and policies in force.
- Confirm compliance with contracts and conditions of sale.
- Participate in relevant meetings made necessary by the activity.
- Know and understand the market and knowledge of the products.
- Ensuring customer retention by informing and advising customers, resolution of disputes, and continuing relationship follow-up.
- Answer customers in a timely manner.
- Making use of internal training when applicable.
- Process and manage orders, respond to calls, tend to request quotes, validation of orders, and deadlines.
- Developing the volume of business which includes participating in the implementation of tools, prospecting new markets, report the need for new product development, participate in marketing operations.
- Refresh databases by monitoring markets (competition, prospecting) and update deadlines and database: product/customer satisfaction, forecasting.
- Implementation process improvement.
- Transmit your technical expertise to the employees of your department and participate in training programs.

**Experience and requirements**:
You’re a curious problem solver who can bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. You’re agile and adaptable but work with precision to ensure we always deliver top-notch customer experiences. You also have:

- BAC+2 level training (BTS/DUT in commerce, sales, commercial negotiation, customer relations, commercial secretarial work) and/or strong experience in the function.
- A global knowledge of the industrial process of the company and the establishment.
- The ability of mechanical, electrical and hydraulic basics.
- Knowledge of sales and negotiation techniques and commercial law. Mastering administrative management
- Know how to use a computer and its office tools. Master' use of the Office Excel/Word and software pack (ERP, CRM). Be proficient in English (B2 level) and possibly an additional foreign language
- Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
- Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, by state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment._

**Note**:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.