Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Traveler Counselor role at GBT is to deliver outstanding travel service experience for our Corporate Business Customers. By working together as a hard-working team, our Travel Counsellors provide excellent traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. You will join a highly skilled team of Corporate Travel Counselors located in Neuilly sur Seine and report to a Team Coach.

What will your key responsibilities be?
- Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated business travel
- Provide consultative advice, solutions and recommendations
- Following all legal standard requirements
- Use positive telephone service techniques;
- Maintain excellent client relations
- Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed
- Express passion and energy within the organization and always act according to company ethics, values and Compliance guidelines.

What do you need to succeed?
- Detailed understanding of fares and ticketing rules, for car, air, hotel travel
- Background in Business Travel, leisure or airline reservation required
- Proficiency in Amadeus GDS (air, rail, hotel, car booking)
- Passion for Excellence in Client Service
- Excellent Professional Communication - both written and verbal - in French and English
- Act with integrity, and deal sensitively with personal and confidential traveler information
- Ability to research and resolve customer service and traveler issues independently and as a part of a team,
- Problem Solving, with a process improvement demeanor
- Able to work in a fast pace environment while maintaining a professional rapport and multi-task, accepting and adapting to change
- Learning agility and ability to act on constructive feedback
- Possess a strong understanding of travel trends and industry standard methodologies

Location

France - Hauts-de-Seine - Neuilly sur Seine

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

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