Manager Live Operations

Il y a 2 mois

Paris, France [Pépite.] Temps plein

Travaillant en direct avec le Head of Ops, vous pilotez le pôle, composé d’une vingtaine de collaborateurs, en forte croissance.

Le pôle a pour mission de s’assurer de l’exécution de nos missions:

- Booking et prise de RDV clients
- Staffing des missions
- Pilotage en live des missions en cours
- Contrôle qualité

Acteur incontournable des Opérations, vous êtes un des garants de la réussite d’Otoqi en vous assurant de l’efficacité du département.

Vos **missions** comprennent entre autres:

- _ Management de l’équipe_: Recrutement, formation et gestion des plannings
- _ Pilotage de l’activité_: volumes, délais, coût, qualité
- Suivi des _indicateurs_ et mise en place des actions correctives si nécessaire
- _ Structuration du pôle_: définition, formalisation et mise en oeuvre des processus et procédures de l’équipe
- Travail de _coordination avec les autres pôles_ des opérations: alignement sur les priorités, remontées des feedbacks clients/drivers.

**Votre objectif **:Faire du pôle live ops une référence dans son secteur en termes d’exécution de missions.

Rémunération : 50-60k€ (dont 10% de variable).

Remboursement 50% du passe navigo

Carte déjeuner Swile, 9€/repas (pris en charge à 60% par Otoqi)

2 jours de télétravail/ semaine si tu le souhaites

Event régulier

Salaire fixe + variable

Qui sommes nous ?

Créé en 2021 et rassemblant une équipe d'anciens cadres des armées reconvertis avec succès, [Pépite.] est un cabinet de recrutement spécialisé sur les profils d'anciens militaires.

Nous travaillons au profit d'entreprises évoluant dans des secteurs variés (ex. grande distribution, services, logistique, facility management, etc.) et souhaitant recruter par notre intermédiaire des talents issus des armées (tant des profils en reconversion que déjà reconvertis après leur engagement au sein de l'insitution).

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