Clinical Manager

**PRIMARY DUTIES & RESPONSIBILITIES**:

- Covers assigned territory to provide clinical information on Tandem insulin pumps.
- Develops successful strategies to address clinical concerns in the territory to ensure the adaptation of Tandem Diabetes products/services and to ensure the retention of existing relationships.
- Efficiently uses available tools and resources to identify relevant decision makers and gather the information required to determine if prospecting criteria have been satisfied.
- Develops successful strategies in collaboration with distributor partners to address clinical concerns in the region to ensure the adoption of Tandem Diabetes Care products/services, including interactions with HCPs as appropriate to support their understanding of Tandem products, labeling and pertinent clinical outcomes for authorized uses.
- Assists distributors in understanding Tandem Diabetes Care unique value proposition and technical differentiation from competitors.
- Assures customers are offered appropriate and consistent training on the use of Tandem Diabetes Care products within assigned region. This includes observing training by distribution partners and ensuring appropriate documentation is recorded.
- Establishes and maintains excellent professional relationships with distributor partners, health care professionals, and economic decision makers.
- Identifies needs for additional educational and training materials for distributor partners.
- Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
- Provides information in a professional manner to various health care professionals (MDs, DOs, NPs, RNs CDEs, RPhs, etc.) in order to enable them to recommend/prescribe Tandem products/services when indicated in the course of appropriate therapy.
- Creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
- Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
- Schedules, delivers and coordinates product trainings in the assigned territory for patients, customers, and health care professionals (Certified Diabetes Educators Endocrinologists) in order to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ products and related services.
- Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
- Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products /services.
- Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
- Conducts educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy and other advanced diabetes management skills in order to gain prospective and retain existing customers.
- Interacts with Senior International Clinical Manager for guidance on technical and training issues.
- Promotes sharing of relevant clinical information and trends with regional team.
- Collaborates with Customer Support Specialists of partners to identify and address post-sale product issues, and additional patient education training needs.
- Supports strategic business planning (i.e. forecasting and developing short term & long term goals and objectives) for assigned Territory.
- Provides products/services information directly via health fairs, conventions or in conjunction with promotions.
- Attends and participates in all corporate training, meetings, and assigned conventions, trade shows and symposia.
- Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
- Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
- Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with potential and existing customers.
- Prepares weekly and monthly clinical reports as requested by Sales Management within required deadlines.
- Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
- Confirms completion of required training plan before assuming job responsibilities.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA/GDPR and other regulatory, legal, and safety requirements.
- Completes other assignments as directed by Management.

**REQUIRED QUALI