Customer Technical Support
il y a 2 semaines
**Descriptif du poste**
Nous sommes à la recherche d'un(e) Customer Technical Support qui aurait une expérience réussie de 3 années au moins dans ce domaine. Tes missions principales seront:
- Coordonner les interventions de SAV dans les délais impartis,
- Traiter les Tickets d’incidents et les demandes de Support technique,
- Accompagner les utilisateurs dans la prise en main et l’usage de la plateforme ZOZIO,
- Analyser les besoins en SAV des clients, préconiser et suivre les plans d’actions,
- Constituer et analyser les indicateurs de performance sur les délais de traitements des différentes demandes clients,
- Tu auras la responsabilité de surveiller proactivement la qualité des services déployés chez nos clients, de traiter les demandes de support et les Tickets d’incidents.
**Profil recherché**
- Tu as une formation ou une expérience qui montre ton appétence et tes compétences techniques, tu as la capacité à structurer les différents canaux de communication clients et à accompagner notre croissance,
- Orienté(e) Client, tu es excellent(e) communicant(e) tant à l’oral qu’à l’écrit, en français comme en anglais ;
- Curieux(se), tu aimes apprendre et acquérir de l’expertise technique,
- Rigoureux(se), tu assures le suivi des différentes demandes de support en t’assurant de la satisfaction du client,
- Structuré(e) et impliqué(e) tu auras l’opportunité de participer à la croissance de l’équipe Services Clients.
Type d'emploi : CDI
Salaire : 28 000,00€ à 35 000,00€ par an
Avantages:
- Horaires flexibles
- Participation au Transport
- Titre-restaurant
Programmation:
- Du Lundi au Vendredi
- Horaires flexibles
- Travail en journée
Lieu du poste : Télétravail hybride (75009 Paris 9e)
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