Chnage Manager

At Transatel, we imagine innovative cellular connectivity solutions and deploy them around the world for prestigious clients like Airbus, Stellantis, Worldline and Jaguar Land Rover. As a leading Mobile Virtual Network Operators enabler and global IoT connectivity pioneers, our SIM & eSIM connect millions of consumers and industrial devices and vehicles.

Our diverse organization gathers 250+ telecom and IT experts from 40 nationalities working together in our new Paris La Défense headquarter (France). We offer inspiring professional and personal growth opportunities for talents with all backgrounds and experience. If you are looking for an exciting career move and new challenges in a fast-growing business environment, welcome at Transatel Join our team now, and become part of the extended NTT group, one of the largest and most innovative technology company in the world. With its global footprint and 330,000 employees worldwide, NTT has been pushing innovation forward for more than 150 years.

**Your mission**

This is achieved by:

- Documenting and maintaining the Change Management policy, processes and standards.
- Analysis of change requests (covering a diverse range of technologies and 3rd party suppliers) to ensure that they are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backup plans, test plans, resource requirements and availability.
- Ensuring all changes are logged on the Transatel ITSM (JIRA tool)
- Challenge requests for change to ensure that the change is robust and that the impact on and risk to the organization is mínimal.
- Manage, review, amend and close requests for Changes.
- Ensure that the entire organization complies with all Transatel Change Management policies and procedures.
- Provide, develop, and share Change Management reports (pre-defined KPIs and propose new KPIs)
- Establishment, ownership and chairing the Change Advisory Board (CAB) and the Emergency Change Advisory Boards (ECABs)
- Document, implement, manage, and monitor the Release Management policies and processes together with Operational Managers

**Your profile**
- ITIL fundamentals on Change Management
- Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
- Experience of working Client side and to meet SLAs. Strong Client focus,
- Monitoring change and release performance against service level agreements
- Deliver continuous improvement with specific Change management projects.
- Reporting, Dashboards KPIs
- Good communication and negotiation skills
- Positive “can do” attitude and flexibility of approach.
- Openness to working effectively with diverse ideas and people.
- Fluent in English