Training Manager
Il y a 2 mois
**LumApps **is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.
LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.
**Our mission**: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:
Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
Transform employees into real ambassadors of their company,
Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.
Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of more than 300 Lumies in 7 offices (Lyon, Paris, Lille, Barcelona, London, Austin, Tokyo), LumApps supports companies such as Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Logitech. To support its international development. LumApps has raised $100 million, including $70 million in December 2019.
**Team**
Lumapps is hiring a Training Manager to build and deliver the best in class training experience
to our Customers and Partners, and the best Onboarding Journey to our Lumies.
Within the Professional Service Team, under the responsibility of the Head of PS and working
closely with the Head of Product, our Training Manager will be responsible for Customer
and Partners training and reinforcement, and for internal enablement on our Lumapps
solutions and product evolutions.
Lumapps offers a set of solutions dedicated to the Employee Experience:
- Lumapps Employee Platform
- Lumapps Play : video management
- Lumapps Journeys : employee Onboarding
- Lumapps Companion : interractive card and digital assistant
**Your missions consist of**:
- To deliver training to our customers according to their use cases, and to enhance our
Training offer based on Customer needs.
- To ensure product training to our Partners to enable them on our Lumapps Solutions
- To enable our new Lumies (PS, CSM, Sales) on our Lumapps Solutions
- To provide internal and external learning material and resources working closely with our Product team to engage our Lumapps ecosystem on our product vision and evolution.
- To contribute to our Partner and Customer Community (The Hive) sharing tips, best practices and useful documentation.
- To share internal and external feedback to our Product team, contributing to our Product evolution.
- To contribute to our LumAcadamy project building relevant training paths and knowledge base for our Customers, Partners and Lumies.
**Expected Skills**
- A similar experience as Training Manager in a SaaS company.
- **Fluent in English and in French.**:
- Training path and training material creation (videos, tutorials, training deck, user guide).
- Micro learning knowledge.
- You have a first experience of deploying a LMS.
- Team work, ability to respect your services agreement.
- Customer relationship and satisfaction.
- Interest for technical items (user management, API, integration with Google and
Microsoft services).
**Why join us?**
At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.
And what are we doing for our employees' Experience...?
A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital
Work with passionate experts who will share their knowledge and help you develop and grow (technical guilds, domain architects )
Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.
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