Team Lead Chromo/ambr

Il y a 2 mois


Paris, France Sartorius Temps plein

The Team Lead is responsible to achieve specific service targets as defined as: revenues, profit, service order volume, etc.

Acts within company policies, business processes, procedures and rules and she/he promotes them.

**What you will accomplish together with us**:

- Oversee service technician team and provide direction and prioritization as needed
- Ensure planned maintenance needs and operations are organized and scheduled properly and according to need
- Set goals and objectives for team members for achievement of operational results
- Focus on field service, return service, operation support and service products selling, service marketing promoting
- Process establishment, service team annual training plan, team development, management system optimization
- Develop and maintain relationships with customers to secure future business and increase service revenue
- Work closely with technical support, sales teams and products teams to grow the business and ensure customers satisfaction
- Achieve specific service targets (revenues, profit, service order volume, ets.)
- Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
- Maintain fault finding data and feedback of product data
- Maintain and manage customer information and technical files

**What will convince us**:

- Academic degree in engineering or natural sciences
- Proven experience in field service, service operation and / or service sales
- Minimum 5 years of service management experience
- Strong communication and presentation skills
- High customer orientation
- Proven change management and leadership skills
- Ability to multi-task, meet deadlines, and delegate effectively
- Proven software skills, e.g. Microsoft Office
- Fluent in English
- Travels in France and Switzerland

Work Location: On the road


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