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Global Customer Service Specialist
Il y a 5 mois
**Global Customer Service Specialist**:
Location: Bruz, France
Position Type: Unfixed Term
Job Function: Customer Service
bioMérieux S.A.
Global Customer Service Specialist
**bioMérieux has a position open for a Global Industry Customer Service System Engineer to be based in Craponne, France.**
**What will be your responsibilities?**
- Develop training modules and perform training and coaching actions in our training centers or on-site. Closely monitor field resources knowledge, skills and need in order to define support effectiveness improvement action plans.
- Contribute to existing products improvements and new products development as well as associated services being the voice of the customer and field service community.
- Responsible for the Service Readiness and all associated deliverables (Service Launch Files, manuals, spare-parts lists, service contracts ) and report the Project follow up in management meetings.
- Contribute to the continuous improvement of products, services, training materials, including the creation of Digitized tools as video tutorials or e-learnings.
**Who are you?**
- Bachelor or Master degree in engineering, life science or other technical field.
- Minimum of 2 years previous experience servicing the bioMérieux BLUELINE® range or minimum of 5 years equivalent experience servicing as an Service Engineer within Food and Pharma environment.
- Highly focused customer orientation.
- Strong communication skills onsite and within the team.
- Analytical and evaluation skills.
- Autonomy and responsiveness.
- Project management.
- You enjoy working in a multicultural environment where interaction with multidisciplinary teams is key.
- Good knowledge about reporting tools.
- Fluent English skills, any other language will be your advantage.
- Travel expectation 15% - Worldwide.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment
Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
