Guest Relations Coordinator

Situé en bordure du Parc du Château de Versailles, dans un véritable écrin de verdure, le Waldorf Astoria Versailles Trianon Palace propose à ses hôtes de découvrir 199 chambres et suites au sein du Trianon Palace ** ainsi que son Pavillon**; un restaurant brasserie _La Véranda_ et son _Bar galerie_, un restaurant gastronomique étoilé _Gordon Ramsay_; des salons et centres de conférences pour l’organisation de divers événements; ainsi qu’un centre fitness et son luxueux _Spa Guerlain._

**JOB AIMS**
- To ensure GCE clients follow-up and satisfaction while on site and establish customer loyalty

**JOB OBJECTIVES**
- To greet and follow/assist GCE clients while on site
- To interact with other departments and suppliers to ensure we exceed our customers’ expectations in pro active manner with attention to details.
- To alert operational team and hotel management for any function not prepared in conformity with the BEOs and TMVs.
- To take care of all the last minute requests / changes while the GCE client is on site (Delphi updates).
- To conduct pre con meetings with GCE clients and operational team
- To up-sell hotel service while the client is on site.
- To measure the guest satisfaction and debrief hotel management accordingly (Exit Interview).
- To participate in weekly Ops meeting (BEO & TMV meetings) to have all the necessary information for the upcoming events.
- To make sure of accurate group billing in collaboration with Credit Manager (daily checks in accordance with billing instructions, excel sheet recap based on micros charges corresponding with ONQ invoice and signed contract), update Delphi and pick up complete
- In charge of Inhouse meetings
- Plug help in low season, if possible and if needed only.
- Edition of the Daily and weekly report and Billing instructions
- Check routing for the rooms (ONQ and TMV)
- VIP List
- Plug Rooming list

**KEY COMPETENCIES**

These are the key attributes that you will need to demonstrate in order to carry out your job effectively:
Communication:

- Excellent written and oral communications skills
- Presents information in a concise, well-organised manner
- Confident in communicating with a wide range of people, both inside and outside the hotel

Teamwork & Relationships:

- Develops constructive relationships at all levels within the organisation
- Maintains effectiveness in situations of disappointment or high pressure
- Adapts willingly to change

Planning:

- Identifies priorities effectively, balancing importance, urgency and resources
- Manages time efficiently within tight schedules

Drive & Resilience:

- Works effectively and accurately with mínimal direction
- Reacts quickly with determination and energy, whilst remaining calm and level headed in order to deliver results

Sales Focus:

- Able to up-sell
- Able to develop positive business relationships to establish customer loyalty

**SKILLS**:

- Ability to speak and write English fluently
- Attention to Detail
- Good Communication skills
- Excellent organisation skills
- Trainer/Coaching skills

2+ years