Free People Stylist

Il y a 3 mois


SaintLaurentduVar, France Free People Temps plein

**CONSEILLER DE VENTE / CONSEILLIERE DE VENTE**:
**Rattaché à** : l’équipe dirigeante du magasin

**Objectif**

Créer une expérience client unique, innovante et inspirante, qui prend en compte le style de vie FREE PEOPLE, et l’image de la marque. Tout en assurant la gestion du magasin, afin de stimuler les ventes et de garantir la rentabilité du magasin.

**Attentes**

***
- Dépasser les attentes en matière de service client en s’acquittant des responsabilités suivantes:

- Bâtir de véritables relations avec les clients.
- Saluer tous les clients dès qu’ils entrent dans le magasin.
- Suggérer au client de garder ses articles à la caisse ou dans la cabine d’essayage.
- Déterminer les besoins du client et proposer des suggestions et alternatives.
- Utiliser toutes les ressources du service clientèle.
- Proposer de rechercher un produit en rupture de stock sur le site internet ou dans un autre magasin.
- Aider à maintenir le visuel du magasin et ses standards opérationnels.
- Respecter toutes les politiques et procédures de l’entreprise.
- Maintenir un haut niveau de sensibilisation et d’intérêt pour la prévention des pertes.

**Peut inclure également**
- Assurer une bonne dernière impression aux clients pendant la préparation des produits en s’acquittant des responsabilités suivantes:

- Commentez les articles achetés.
- Se renseigner pour savoir si l’achat est un cadeau nécessitant un emballage.
- Scanner les transactions efficacement - émettre un reçu.
- Démontrer une connaissance de la politique de retour.
- Savoir utiliser le téléphone du magasin.
- Exécuter toutes les fonctions de la caisse.
- Maintenir l’organisation de la caisse, la propreté et le réapprovisionnement.

FreePeopleEU #LI-ER1



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