Team Lead Recouvrement
Il y a 2 mois
Descriptif du poste
MISSION
Le Recovery Team Lead, sous la responsabilité du Recovery Manager, assure conjointement le pilotage de l'équipe Risk.
L’équipe est garante de l’image de l’entreprise auprès des agences immobilières qui font face à des impayés de loyers. Elle accompagne les locataires dans la procédure de recouvrement amiable et gère les procédures contentieux de recouvrement locataire en lien avec nos partenaires légaux (huissiers, avocats)”
Il s'assure le suivi des objectifs de l'équipe et leur bonne atteinte.
Il est en charge de participer au process de recrutement, à la formation initiale et continue des RO avec l'aide du Recovery Manager et du service Ressources Humaines.
TÂCHES
- Etablir le discours et les scripts pour les Risk Officer
- Coacher, suivre, et accompagner l’équipe Risk sur les besoins d’automatisation de l’équipe Risk afin d’améliorer la performance de l’équipe sur le taux de recouvrement et de gestion des dossiers
- Suivre les objectifs et KPIs de performance de l'équipe
- Implémenter les outils de suivi
- Organiser des challenges, des points bi-mensuels et des revues de performance
- Faire des reportings au Recovery Manager
- Intégrer et former les nouveaux Risk Officer
- Participer au processus de recrutement
- Former et accompagner les RO sur leur prise de poste et tout au long de leur parcours
- Améliorer le process de formation via notamment de l’automatisation
- Former les RO en continue sur les process propres du service Risk
- Coacher les membres de l’équipe Risk et les encadrer afin de garantir la qualité du service fourni aux agences immobilières, bailleurs, résidences...
- Qualité des appels entrants et sortants
- Délai de réponse
- Délai de traitement
- Qualité du taux de recouvrement
Profil recherché
PROFILS
- Vous avez déjà une première expérience dans la gestion d’une équipe recouvrement,
- Vous êtes reconnu(e) pour votre organisation, votre d’autonomie et votre pro-activité,
- Vous savez fédérer et animer une équipe autour d’un but commun,
- Vous avez une capacité d’analyse, d’anticipation, et de gestion des situations complexes ou d’urgence.
- LANGUES- SAVOIR-ÊTRE- Autonomie- Capacité à fédérer**Voir plus**
- SAVOIR-FAIREAnimation d'équipes
Automatisme
**Voir plus**
Entreprise
Garantme est une Insurtech qui veut libérer l’accès au logement. Nous construisons et distribuons des solutions d’assurance simples, innovantes et compréhensibles qui favorisent la gestion locative dans l’immobilier. Accompagnement, gain de temps, tranquillité d'esprit : Garantme est LE parte...
Autres offres de l'entreprise
Salaire
A partir de 21 k€ brut annuel
Prise de poste
Dès que possible
Expérience
Minimum 4 ans
Métier
Responsable RH
Statut du poste
Cadre du secteur privé
Zone de déplacement
Régionale
Secteur d’activité du poste
ACTIVITÉS DE BANQUE CENTRALE
Télétravail
Total possible
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