System Administrator

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.**

We are looking for a **System administrator (Application support engineer)**.**

**Your main tasks will be**:

- Diagnose and resolve incidents (2nd line support), performance issues, and other technical challenges;
- Maintain up-to-date information about system components and dependencies in the Configuration Management Database (CMDB);
- Propose and actively participate in modernization, upgrades, or migrations to enhance system performance;
- Prepare statistical reports from **JIRA**, controlling the adherence to SLA targets;
- Be responsible for monitoring system triggers and handling noisy alerts effectively.

**We expect from you**:

- Experience with system logs and in-depth analysis (we use **ELK** stack);
- Strong proficiency in **SQL**, with the ability to write complex queries for data extraction and analysis;
- Knowledge of version control systems (e.g., **Git**, **GitLab**);
- Solid understanding of **APIs** and integration methods;
- Experience with performance monitoring and logging tools like **Prometheus** and **Grafana;**:

- Familiarity with main DevOps practices and tools (e.g., **GitLab**, **Jenkins**, **Docker**);
- Experience in creating operational documentation, including architecture diagrams and service interaction documentation;
- Basic understanding of programming languages and the ability to read **C#** code;
- Familiarity with enterprise-level IT systems, databases, networks, and cloud technologies;
- Strong problem-solving skills with the ability to identify and suggest solutions for architectural challenges.

**What do we offer**:

- **REMOTE OPPORTUNITY** to work full time;
- ** Vacation** 28 calendar days per year;
- ** 7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- ** Bonuses up to $5000 **for recommending successful applicants for positions in the company;
- Full payment for **professional training, international conferences and meetings;**:

- Corporate discount for **English lessons;**:

- **Health benefits. **If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
- **Workplace organization. **The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- ** Internal gamified gratitude system**:receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

**Sounds good? Join us now