Paris Ground Operations

il y a 4 semaines

Paris, France LivTours Temps plein

LivTours is a fast growing tour operator providing travel experiences in 23 destinations across Europe. We are a small, highly productive team and despite being in business for over 10 years, still maintain a flexible and creative start-up vibe.

We’re currently searching for a highly motivated individual with diverse experience in the tourism industry to join our team full time as Co-Paris Manager.

To be successful, you will need to be confident in the logístical environment of tourism in Paris, including venues, regulations etc, have access to an extensive network of local guides, and be willing to fulfil a dynamic multi-functional role. You’ll need to be a highly organised, quick thinking individual who is available around the clock to provide support to your team of guides and our Rome and Dublin based operational / customer service teams.

With time, the role will evolve into a management position which will require you to oversee an entire ground support team. Essential qualities include leadership, team collaboration and problem-solving. The position will require flexibility to travel occasionally to Dublin or Rome to work side by side with our support staff.

**A DAY IN THE LIFE**
- Work together in partnership with our existing Guide Manager to assist in all aspects of Paris Management including:

- Recruiting top talent tour guides.
- Scheduling tour guides for all services using our internal booking system and ensuring all services are covered at all times (24/7).
- Be a strong and positive LivTours brand representative, evangelising LivTours unique brand elements and company culture with guides.
- Providing ongoing support for all Paris guides, at all times.
- Fostering guide relationships and guide community.
- Monitoring guide performance and assisting in training and incentivising year round quality.
- Coordinating meet and greet between guides and visitors for essential and sensitive tours.
- Providing on the ground operational support.
- Assisting in product improvement and new product design.
- Managing and maintaining local supplier and partner relationships.
- Transmitting updated information about changes in sites and local environment to the Rome based management team.
- Leasing regularly with the Rome based operations team to help prevent, manage and solve emergencies.

**WHAT YOU’LL NEED**
- To be an energetic, highly motivated, self-starter, with a positive attitude and great personality.
- The ability to work productively at home, yet maintain connected to your team via Slack, Zoom, Google Drive and WhatsApp.
- Be fluent English speaking, and ideally confident in spoken French.
- A minimum of 2 years experience in tourism with a proven track record of achieving goals and exceeding expectations.
- Extensive knowledge of the Parisian tourism environment.
- The ability to handle high stress situations and remain calm under pressure.
- To be available to support guides whenever tours are running if required.
- To be detail-oriented with excellent time-management and organisational skills.
- To be quick-learning, and able to work in a fast-paced environment.
- Flexibility, friendliness and sense of humour.
- A valid passport and a willingness to travel.
- To be a team player.
- Have the legal ability to live and work in France.

**THE ROLE**
- Full time role, with variable hours depending on active tour timing.
- Work from both home and on the field.

If this describes you and you are interested in joining us at LivTours, we’d love to hear from you

Application Question(s):

- Are you legally able to work in France?
- Do you live in Paris?

**Experience**:

- Tourism: 2 years (required)

**Language**:

- French (preferred)
- Fluent English (required)

Work Location: One location

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